Pathway Coach (Caseworker), D&A and DV Specialist - London

At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively. 

You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly. 

About the role

We’re looking for a Pathway Coach with experience supporting survivors of Domestic Violence (DV) and individuals with active Drug and Alcohol (D&A) barriers. You will be joining our London Operations team and helping us deliver our company mission: to give everyone access to human-centred welfare services through a first of its kind support programme at Beam.

You’ll need

• • Experience in Supporting People with Drug and Alcohol Issues - Proven track record of working with individuals dealing with active substance abuse and providing tailored support to help them overcome these challenges.

  • Experience in Supporting Domestic Violence Survivors - Demonstrated experience in assisting DV survivors, with a deep understanding of their unique needs and the ability to provide empathetic, effective support.

You’ll be

• • Crafting personalised action plans - to support people into stable homes and jobs

  • Supporting vulnerable individuals - using our AI-powered caseworker technology and your excellent caseworker skills to empower members to reach their goals.

  • Working towards targets - ensuring measurable progress and impact in the lives of our members through job starts, secured homes and more.

  • Harnessing technology to amplify your impact - Homelessness is on the rise and we’re supporting more people than ever before - you’ll learn to harness platforms like G-Suite and AI tools to increase efficiencies and ultimately better support your members.

  • Running remote and in-person meetings - you’ll often be supporting your members in person which might require some travel (up to several times per week).

  • Wearing your problem-solving hat - the people we support have unique barriers and you’ll regularly research and find creative ways to overcome them and hunt down the best opportunities for progression.

• • Crafting personalised action plans - to support individuals in preparing for, securing, and sustaining employment.

  • Delivering 5-star training - framing compelling CVs, helping members prepare for interviews, using the latest technology to search for opportunities, and rebuilding the confidence needed to succeed.

  • Owning relationships with a small network of local employers - ensuring they are aware of members we support, and regularly collaborating to source job opportunities for our members.

  • Confident in advocating for members' needs - this could be pitching your member as a suitable employee to companies and more.

You are

• • Determined - changing lives is not easy and you’re someone who loves hard challenges

  • Compassionate - you’ll need to be equipped with strong listening skills, genuine compassion and a super positive attitude to support members navigating very challenging times/

  • Confident and have strong communication skills - you’ll set boundaries and clearly communicate with a diverse group of people from members and landlords to internal stakeholders and our government partners.

  • Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.

  • An ‘ideas person’ - changing lives is not easy and you’re someone who loves hard challenge driven to find new and better ways of doing things/

  • Experienced multi-tasker - you’ll need to be comfortable managing numerous cases simultaneously, ensuring progress for each individual.

  • Respect for data-driven decision-making - alongside your humanity, you’ll appreciate the importance of acting on data

About Beam

We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home. 

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. 

Application process

We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you:

1. 30-minute video call with a member of the talent team.

2. Timed scenario-based tasks, giving you a better sense of the role.

3. Role-play discussions with members of the team.

4. Final interview with one or both of our Senior Leadership team.

Please note:

• We have a 6-month wait period before you can re-apply for this role.

• Unfortunately, we are unable to provide visa sponsorship to candidates.

Sounds like you? 

Perhaps you don’t feel you tick every box - that’s OK, we encourage those who feel 70% confident with the role, to please hit ‘Apply’, especially if you’re excited about helping kickstart a new era of opportunity for those left behind!

Start your journey to a more impactful career today. We're excited to hear from you!