Technical Recovery Claims Handler (Motor)

About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

The Role We are looking for an outstanding candidate to join our brand new Claims Subrogation Team. You will have the chance to help us build our processes and monitoring and as one of the first people in the team we will rely on your experience and knowledge to challenge a new and effective way of working. You will be responsible for your own caseload and will build strong relationships with both internal and external stakeholders to ensure we are delivering on all key targets.

Job Requirements You have a great eye for detail. You can make decisions quickly and know when to refer for a second opinion. You are a quick learner and embrace change. You are a self-starter who likes to take ownership but is also able to thrive in a team while ensuring quality output. You always seek ways to improve processes. You’re able to see the bigger picture and support any aspect of the team to achieve our larger goals.

Benefits Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. Flexible benefits budget - £50 per month to spend on a Ben Mastercard. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Learning and development – Personal budgets for books and training courses to help you grow in your role. Competitive bonus scheme. Private health care. Medical cash plan. Tech scheme.

Application Details We break it up into 3 stages: Initial call with a member of our TA Team (30 mins). A skill-based interview where you will discuss your previous experience with two members of the Claims team and check that your work style fits our processes and values (1 hour). We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.