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Join the innovative team at Marshmallow to make migration easy and improve customer experiences
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
Expires
Expires at anytime
Join a dynamic tech company, Marshmallow, that's on a mission to simplify the migration process, creating an environment where continuous learning and growth are valued. As a Senior Customer Operations Executive in the Car Finance department, your key responsibilities will include supporting partners in completing Hire Purchase deals and assessing applicant affordability using company guidelines and credit risk models. You'll be expected to improve processes through automation and AI in close collaboration with the engineering team.
Essential requirements include adaptability, proactiveness, excellent written and verbal English, and experience in a customer-facing role. Ability to work occasional weekends and bank holidays on a rota basis, with a minimum of 3 days in office per week.
Enjoy benefits such as hybrid working options, a competitive bonus scheme, a 4-week paid sabbatical after 4 years, personal budgets for self-improvement, and wonderful health and wellbeing perks.
As part of our hiring process, you'll engage in an initial call, an online exercise, interviews with the Car Finance Operations Team Lead and the team, followed by thorough background checks as part of our commitment to a safe and trustworthy environment.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
The Role As a Senior Customer Operations Executive in our Car Finance department, you will be supporting our broker and dealer partners to get Hire Purchase deals completed. This includes chasing invoices, discussing loan limits/deposits, and setting clear expectations to move deals forward. You will also assess applicant affordability and suitability using our Underwriting Guidelines and Credit Risk models, and make decisions on lending with initial guidance. Your role involves identifying areas where processes can be improved via automation and AI, and working closely with our engineering team to implement these ideas.
Job Requirements We are looking for someone passionate about delivering exceptional customer service, adaptable, and comfortable with change. You should be proactive in finding solutions, skilled at simplifying complex information for customers, and open to feedback. Previous experience in a customer-facing role, particularly in online customer support, Collections, Underwriting, or Complaints is required. Excellent written and verbal English communication skills are essential. You must be able to work 3-4 weekend days per month and occasional bank holidays as part of a rota, with a minimum of 3 days in office per week.
Benefits Marshmallow offers flexi-office working with hybrid options to suit your needs, including 4 weeks of Work From Anywhere. We provide a competitive bonus scheme, a 4-week fully paid sabbatical after 4 years, personal budgets for books and training courses, mental wellbeing support, SZÉP card, Medicover Blue Package, and either an All You Can Move membership or a Monthly BKK pass.
Additional Information Our hiring process includes an initial call, an online exercise, an interview with the Car Finance Operations Team Lead, and a task-based + culture interview with the team. Background checks including a DBS and a Cifas check are part of our commitment to maintaining a safe and trustworthy environment.
