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Join EcoVadis and empower global businesses to embrace sustainability with your customer support expertise
Overview
Salary No salary declared 😔
Location Hong Kong, Hong Kong
Expires Expires at anytime
Organisation summary - EcoVadis is at the forefront of driving corporate sustainability worldwide. With a mission to guide companies towards a greener future, EcoVadis offers business sustainability ratings, leveraging an international team and advanced technology to deliver actionable insights on environmental, social, and ethical risks. Join a company that values your contribution and is dedicated to making a significant impact.
Role Summary:
- Provide customer support through phone, email, and chat to improve user experience on the EcoVadis platform.
- Understand customer needs and offer solutions and advice.
- Develop in-depth knowledge of the platform to assist with inquiries effectively.
- Stay updated on industry best practices and communicate product and service evolutions to customers.
- Collect and report feedback to enhance customer service and platform experience.
Role Requirements:
- Bachelor's or Diploma in Communications, International Business Management, or a related field.
- At least 1 year of experience in customer service/support, preferably with international exposure.
- Fluency in Korean and English; Mandarin or other languages is a plus.
- Customer-focused with a commitment to quality service.
- Open-minded, flexible, and possesses excellent communication skills.
- Efficient time management and organizational abilities.
- A keen interest in sustainability is advantageous.
Application Process Details:
- Submit your CV and cover letter for review.
- The hiring team guarantees a response to every application.
- Adjustments to the hiring process can be made upon request for candidates with specific needs.
Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
- Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
- Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
- Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
- Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
- Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
- Additional responsibilities related to the function may be required
Qualifications
- Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role.
- Fluent in Korean, and English is a must; proficiency in Mandarin or additional languages would be a plus.
- Ability to speak with a customer as a first-level support
- Customer and quality-oriented attitude
- Being open-minded and flexible
- Excellent written and verbal communication skills
- Good time management with strong organizational skills
- Interest in Sustainability would be a plus
Additional Information
- Beginning: Oct 2024
- Full time position
Our hiring team looks forward to reviewing your CV and covering letter with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
