Engineering Manager, Credit

📍This role will be based in our San Francisco office, on a hybrid basis (2 days per week) | $195,000 - $245,000 Base Salary + Stock options

About us 

Monzo customers are seven times more likely to use the word “Love” when describing us compared to any other bank. In less than a decade, we’ve transformed from a new challenger bank to the UK’s leading mobile bank, serving over 10 million people (20% of UK adults). As we look to the future, our mission is to redefine how people feel about money—eliminating stress, anxiety, and self-doubt, and making money work for everyone.

We’re not slowing down. We’ve raised over $1 billion from investors like YCombinator, Stripe, Coatue, Eric Schmidt, and Mike Moritz, with our latest valuation at $5 billion. Our competitive edge lies in our tech-centric approach in an industry where software is just beginning to make its mark. For instance, we built our own core banking system from scratch!

We’re just getting started in the US. We launched our checking account and money management product in 2022, followed by our savings product in 2024. Our small but mighty team operates like an early-stage startup, backed by the financial, operational, and engineering strength of a larger company. We focus on building an exceptional US product, iterating quickly, and finding product-market fit. We seek driven, gritty, and enterprising individuals to help us achieve our mission to make money work for everyone.

We foster an open and inclusive working environment. We contribute to open source software and engage continually with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the bank of the future. Join us!

About the Role

We’re in the early stages of developing a new credit product designed to improve spending rewards and promote healthy habits for paying down credit card bills. The credit industry often causes stress with unaffordable repayment plans, hidden fees, and confusing jargon. Our goal is to offer a better solution that truly helps people achieve their financial goals.

As the Engineering Manager for the Credit team, you will play a crucial role in this mission. Your responsibilities will encompass three key areas: 

1. People Leadership: You will support and develop top-tier engineering talent while fostering an inclusive and productive team environment.
2. Product Leadership: You will shape the product strategy alongside Product and Design to ensure it meets customer needs and drives business success. We operate as an empowered product team, so you’ll need to collaborate closely across functions to drive the success of our new credit product.
3. Technical Leadership: You will oversee the technical and delivery outcomes of our emerging Credit business. You will build and lead an engineering team dedicated to designing, developing, and launching the new credit product and its mission-critical infrastructure.

The team will start small, with just a few engineers, requiring you to get your hands dirty and contribute directly to the codebase. As the product and business scale, you will have the opportunity to expand and build out the team further.

This position will report to the US Head of Engineering.

Is this role right for you?

We’re looking for an experienced manager who has a strong technical  background and has worked as a software engineer in previous roles. Here’s what we’re looking for: 

• Proven Track Record: History of shipping products, getting things done, and leading teams in high-growth, product-focused organizations.
• Management and Leadership Experience: 2+ years managing high-performance engineering teams, with a focus on people leadership, providing support, coaching, and development.
• Technical Expertise: 5+ years building high-growth technology products using strongly-typed languages (Go, Java, C, Scala, etc.)
• Hands-on Approach: You are eager to contribute to design and code alongside your team.
• Credit Product Experience: Experience building credit products, with a strong understanding of the systems and architecture required for robust and scalable solutions.
• Delivery and Execution: You take accountability for delivery across your team. You collaborate with your team, Product, and Design in shaping your team’s roadmap. 
• Product Mindset: You care deeply about customer outcomes and want to build a product that fundamentally changes how users manage their money.
• Engineering Excellence: Fostering a high bar for engineering excellence, holding teams accountable for technical outcomes and individual growth.
• Balanced Decision-Making: Ability to make trade-offs between product velocity and technical debt, with the understanding that as a startup, we are “default dead.”
• Technical Influence: Partnering with senior engineers to drive initiatives that elevate engineering practices.
• Stakeholder Relationships: Building strong relationships with other teams and disciplines to create a focused environment for engineers to do their best work.

Interview process

Our interview process involves three main stages:

1. Recruiter Call (30 mins) You'll meet our recruiter to discuss your experience and learn more about Monzo. They'll be your partner and guide throughout the interview process.
   
   
2. Initial Call (1 hour) You'll meet Nathan - our US Head of Engineering. He’ll ask you about your previous experience, in particular people leadership and your experience building technology and products.
   
   
3. Loop Stage (3 hours) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability). 

- Team and Org Management (1 hour)
An example based interview with 1-2 engineering leaders. They’re interested to hear examples from your previous experience on the teams you’ve led, how you’ve shaped and partnered with other functions like Product and Design, and the impact you had.

- System Design (1 hour)
You'll partner with an engineer on a technical whiteboarding exercise.

- Behavioural and Leadership (1 hour)
Similar to Team and Org Management, this is an example based interview with leaders from the US team. This interview focuses on your people leadership style.

Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. Please let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.

Location

This role will be based in San Francisco. We work 2 days a week at our office in downtown San Francisco. 

Benefits

• 🏥 Great Health, Dental and Vision Insurance
• 💲 Competitive salary
• 📈 Stock Options
• 💰 Generous 401k with 4% employer match
• 🏝 32 days of vacation and public holidays per year (and we require that you take all of your days each year as we believe that well rested employees are more effective!)
• Maternity / Paternity leave
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Snippets of Monzo Culture

• Our mission of financial inclusion: We want everyone who wants one to have access to a Monzo bank account, along with information to help them make good financial decisions
• Default to transparency: How transparency is key in the ways we work and serve customers
• The Monzo Tone of Voice: How we use our voice to cultivate clarity, positivity, and approachability
• Gambling block: At Monzo, we focus on helping vulnerable customers