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Join the vibrant team at smol as a Community Manager and be a part of an eco-conscious brand revolutionizing consumer products
Overview
Salary No salary declared 😔
Location 100% Remote UK
Nomad Friendly? 
Expires Expires at anytime
smol is a dynamic and eco-friendly brand that's transforming the household cleaning market with its highly effective, sustainable products. Having achieved rapid growth and B Corp certification, smol is dedicated to making positive environmental and social impact while continuing to innovate in the laundry, dishwash, and home cleaning sectors.
- Communicate smol's mission and values on social platforms.
- Engage with and build relationships within the smol community online.
- Provide timely and accurate customer support on social media.
- Create a welcoming community atmosphere and monitor social engagements.
- Collaborate with the marketing team to stay informed and spot trends for strategy development.
- Contribute to social media content creation and track community feedback.
- Drive web traffic to smol's digital content from community interactions.
- Exceptional communication skills, both verbal and written.
- Experience in community management or similar roles.
- Empathetic, detail-oriented, and a skilled problem-solver.
- Proactive, independent, and able to manage time effectively across platforms.
- Technical proficiency and quick learner of new software (Sprout Social a plus).
- Reliable internet access, and fluency in French/German is a bonus.
About us…
smol is on a mission to change the face of consumer brands and businesses by bringing super effective, eco-friendly products at value for money prices. We believe everyone should be able to make easy swaps that are better for them, the planet, and their pockets.
In the past six years, smol has taken the household cleaning market by storm. We are already the fastest growing and most positively reviewed brand in the laundry, dishwash, fabric conditioner and surface spray categories and we’ve got so much more planned.
Having received Series B investment in 2021 and B Corp certification at the end of 2023, our team is focused on combining fast growth with being a force for positive change and impact in all that we do.
In Summary...
Reporting our Social Media Manager, you will be working within the marketing team to help build and support our amazing smol community on social media. We are looking for a self-driven, ambitious and tech-savvy professional with great writing skills and the ability to build conversations and relationships. You will be the voice across all social media comms, representing smol and giving an excellent overall customer experience.
What does the role involve?...
Be a champion of smol’s core values and communicating our mission to customers.
Build engaging conversations and relationships with customers on social media comms.
Respond to customers on social media comms in a timely manner.
Build a welcoming community environment on social media through comments and direct messages.
Work with colleagues across the business to maintain up-to-date knowledge for accurately helping customers
Work with the Social Media Manager to bring to light any key community trends for upcoming social media strategies.
Occasionally get involved with social content creation.
Monitor, track and report on feedback and online reviews to help smol continually learn and improve.
Act as a community monitor for smol Facebook Pages, TikTok Lives & Instagram Lives.
Drive traffic to the smol website and blogs from community activities.
You will need/be...
Excellent verbal and written communication skills
Proven work experience as a community manager or similar role
Desire to make customers happy and help them make the most of their smol experience
Excellent interpersonal skills, strong empathy for customers and ability to professionally deal with both positive and negative interactions alike
Attention to detail, critical-thinker and problem-solver
Pro-active and independent - able to work alone, see what needs to be done, follow the conversation and manage your own time across multiple platforms
Ability to identify and track relevant community KPIs
Enjoy working as part of a team
Strong technical know-how - comfortable using IT equipment and quick to pick up different software. We use Sprout Social - so familiarity with this is a bonus, though not essential
Reliable internet access
Fluency in French and/or German would be a plus but not required
What we offer:
A fantastic opportunity to be part of one of the UK’s fastest growing, Series-B fundedstart-ups.
An amazing culture and mission. A chance to make a difference in our shared future, eliminating or reducing the usage of plastic, water, toxic chemicals, energy and animal testing.
Working with an experienced, passionate team invested in helping you grow professionally.
Enhanced parental pay policies (16 weeks' full maternity pay, following probation; 3 weeks' full paternity/secondary caregiver leave).
25 days holiday per year + bank holidays.
A volunteer day to spend on a cause you care about.
Flexible working from home.
£150 towards setting up your home office
Credits for local co-working hubs when you’re out and about or just need a change of scenery.
Healthcare cash plan, provided by Bupa.
Quarterly wellbeing allowance, provided by Juno.
The chance to benefit from our shared success with a share option scheme, after once year's service.
The smol print
Applicants must have current work authorisation in the UK.
The marketing team is 100% remote, but regularly meet up in London.
Inclusion at smol
At smol we believe that a great team is made up of people from a wide variety of backgrounds, beliefs and experience. we are an inclusive employer and will not discriminate on the grounds of race, colour, age, national origin, religion, sexual orientation, gender identity and/or expression or disability.
Ensuring valuable and quality job opportunities for those who face barriers to employment is not only part and parcel of our social responsibility but it also brings great benefit to us as a business. giving people the chance to build up work skills, gain independence, earn a wage, develop strong self-esteem and to become just as strongly skilled as those who never faced employment barriers, is a process we remain committed to.
If you share our values and want to help make a difference, we'd love to hear from you!
