Return to jobs
Empower Small Businesses as a Compassionate Customer Support Specialist at Funding Circle
Overview
Salary
£30000 - £33500
Location
London, United Kingdom
Expires
Expires at anytime
Organisation summary: Join Funding Circle, a trailblazer in SME lending, dedicated to supporting small businesses with essential finance to thrive. With over a decade of innovation, we pride ourselves on our state-of-the-art platform that revolutionizes the financial landscape for small enterprises.
Role Summary:
- Provide empathetic support to customers experiencing financial challenges.
- Manage customer portfolios and guide them through debt recovery.
- Create manageable payment plans and clarify legal documentation.
- Direct customers to supportive charities and organizations.
- Communicate sensitively with customers through phone and email.
Role Requirements:
- Prior experience with vulnerable customers, preferably in financial services.
- Empathetic, professional demeanor with resilience in difficult conversations.
- Skilled in crafting personalized email correspondence.
- Able to maintain high-quality work under tight deadlines.
Benefits:
- Private Medical and Dental Insurance.
- Free online therapy sessions.
- Discounts on reproductive health support with Hertility.
We are Funding Circle. We back small businesses to succeed. We believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending.
The role involves supporting vulnerable customers facing financial difficulties. You will manage a portfolio of customers needing tailored support through the debt recovery process. You will set up affordable payment plans and explain legal documents. You will signpost customers to relevant charities and organisations and communicate effectively with vulnerable customers via phone and email.
We are looking for someone with experience in handling vulnerable customers, preferably in financial services. You should be empathetic yet professional, resilient in phone conversations about personal difficulties. You should be proficient in writing bespoke emails tailored to customer needs and thrive in a deadline-driven environment, maintaining quality under pressure.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. We offer a range of benefits including Private Medical Insurance through Aviva, Dental Insurance through Bupa, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.
We’d love to hear from you. #LI-CS1
