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Transform Lives as the Leader of a Groundbreaking Weight Loss Coaching Service
Overview
Salary
No salary declared 😔
Location
London, Greater London, United Kingdom - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Join our innovative health and wellness start-up at an exhilarating time of expansion. We're on a mission to revolutionize weight loss through our coaching service, impacting hundreds of thousands of lives. Be part of a company that values customer satisfaction, operational excellence, and transformative health outcomes. This is your chance to scale a service business from scratch and be at the forefront of behavioral change in the health sector.
Role Summary
- Lead a team of 50+ coaches and collaborate with in-house experts to deliver exceptional weight loss coaching.
- Drive innovation and support the service's growth by 10x, ensuring operational excellence.
- Execute strategic plans for service expansion, hiring, and system implementation.
- Promote a positive work culture for coach loyalty and high-quality service.
- Work closely with marketing, tech, and product teams to enhance service success.
Role Requirements
- At least 8+ years of professional experience.
- Demonstrated track record of impactful leadership and team growth.
- Customer-focused with a data-driven approach to business.
- Strong problem-solving skills and ability to work collaboratively.
- Experience in managing rapid expansion is preferred.
- Interest or background in coaching or healthcare is a plus.
Salary & Benefits
- Competitive salary with share options and private medical insurance.
- Professional development budget and wellness benefits including gym access.
- Hybrid role with remote work flexibility and on-site perks in Bermondsey.
- Additional benefits such as cycle-to-work and electric car schemes.
- Generous holiday allowance, parental leave, and flexible working policies.
- Yearly company retreat and a collaborative, fun working environment.
We are looking to hire a dynamic, customer-centric, problem solver to lead our weight loss coaching service. You will report to the Director of Weight Loss, and manage a team of 50+ coaches. No prior experience in weight loss or coaching is required - we have in-house expertise and are looking for a leader to drive innovation, support 10x growth and deliver operational excellence.
In this role, you will leverage the expertise of the Head of Behaviour Change and Head of Coach Quality to craft and deliver a best in class, customer-first service that can transform the lives of hundreds of thousands of people. This is a key builder and leadership role and it is a perfect fit for someone who wants to learn how to build and scale a service business from the ground up.
RESPONSIBILITIES Deliver world-class coaching - Build a differentiated coaching service that delivers superior health outcomes and excellent customer retention. Drive Execution & Operational Excellence - Rapidly translate program design into program delivery, testing and learning constantly and incorporating customer feedback. Own and deliver the service SLAs, ensuring excellent availability, response times, coaching quality and efficiency
Lead Strategic Expansion - Identify and implement the structural changes required to enable rapid scaling of the service; including hiring models, tooling and systems, progression and reward
Cultivate People Success - Confidently lead a large and expanding team of coaches, promoting a positive culture that results in coach loyalty and high quality service
Collaborate Across Functions: Leverage shared resources (e.g. marketing, tech and product, CRM) and in house experts (Head of Behaviour Change and Head of Coaching Quality) to enhance the success of the service.
Job requirements 8+ years of experience Track record of delivering impact Grown and managed large teams Customer centric Data driven True owner Problem solver Collaborator Ideally overseen a period of intense growth Ideally with an interest or background in coaching or healthcare
SALARY & BENEFITS Competitive salary based on experience Share options Private medical insurance £400 annual learning & development budget with Learnerbly Gym & wellness benefit with Wellhub Remote opportunity / Hybrid role based in Bermondsey 3 days a week with breakfast and lunch once a week Cycle to work scheme Electric car scheme 25 days holidays and generous parental leave & flexible working policies Annual company retreat A fun and friendly working environment with sharp and motivated co-workers Join in the early stages of one of the most promising start-ups in the health & wellness space
