Lead IT Ops Manager

Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED™, is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust.

The Role: We’re hiring a Lead IT Operations Manager to take end-to-end ownership of corporate IT as we scale. Today, access, hardware, and compliance tooling are fragmented across the team; this role centralises ownership and builds scalable systems so onboarding/offboarding is fast, device/access hygiene is strong, and our tooling delivers ROI. You’ll own IAM, device & asset operations, with a strong bias toward automation and repeatable workflows, and enough compliance/security depth to keep us audit-ready. You’ll support a global workforce and help set up a model where tier-1 support can be outsourced over time while you stay focused on systems and escalations.

Responsibilities: Access management: Own joiner/mover/leaver workflows, RBAC, approvals/SLAs, and audit trails across all key systems; maintain Google Workspace architecture (org units/policies) as we expand internationally. Device + asset lifecycle: Procure, configure, track, refresh, retrieve, and securely dispose of hardware; run global logistics and ensure MDM/security baselines are enforced. Automation + self-serve: Build and maintain HRIS→IT integrations and request workflows (access, hardware, resets), plus lightweight documentation/KB to reduce interruptions. Security + compliance readiness: Operate corporate IT controls using Vanta and JumpCloud (device compliance, access logging, evidence), support vendor/security reviews, and keep policies/documentation audit-ready. Operational reporting: Track core IT metrics (onboarding time, SLA performance, device compliance, inventory/spend) and continuously improve reliability and speed.

Requirements: Must-haves Extensive experience in IT operations / IT management in a startup or scaling environment. Strong hands-on experience with IAM and directory tooling (JumpCloud/Okta equivalents) and access lifecycle best practices. Experience with MDM / endpoint management, device security baselines, and remote support. Automation/process mindset: can design workflows, document clearly, and reduce manual work through integrations. Comfortable supporting a distributed/global workforce (logistics, vendors, time zones, jurisdiction constraints). Strong cross-functional communication with Ops, People, Security, and Engineering.

Benefits & Perks: Competitive salary - our current band for this role is £82,800 or equivalent in local currency. We review salaries twice a year using real-time market data, with transparent, consistent pay for the same role and level. Stock Options - everyone on the team has ownership in our mission. 25 days holiday + public holidays - Swap public holidays for ones that matter most to you. Plus, get an extra day off for your birthday. Remote & flexible working - We’re fully remote, distributed across Europe with clear core hours, and no internal meetings on Friday afternoons. Home working & wellbeing budgets: Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.). Up to £150 / €150 monthly on anything that supports your wellbeing - from therapy to gym memberships to meditation apps.