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Join Marshmallow as a Lead Customer Operations Executive to transform the migration experience through innovative solutions.
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
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Expires
Expires at anytime
Visa
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Organisation Summary - Marshmallow is a platform that aims to simplify the migration process. We are in search of curious minds ready to challenge norms, deconstruct assumptions and take proactive steps to develop superior solutions. A career at Marshmallow promises continuous growth, constant learning opportunities and unwavering support to equip you with relevant skills and knowledge. More insights on our culture are available in our Culture Handbook.
Role Summary - As part of the Car Finance Customer Operations Team, you will assist broker and dealer partners to finalize Hire Purchase deals. Responsibilities include tracking invoices, discussing loan limits, establishing clear guidelines and evaluating applicant affordability using various models and guidelines. The role also involves strategizing on process improvements and working with the engineering team to apply new concepts.
Role Requirements - Prior experience in customer-facing roles, mainly in Online Customer Support, Collections, Underwriting or Complaints is crucial. Candidates should possess excellent English communication skills, both written and spoken, with readiness to work during weekends and bank holidays as per the schedule.
Benefits - The package includes flexible and hybrid working arrangements, periodic bonuses, sabbatical leaves, personal learning and development budget, mental wellbeing support, SZÉP card, Medicover Blue Package and All You Can Move membership or a monthly BKK pass.
About Marshmallow: We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The role: As a Lead Customer Operations Executive in the Car Finance Customer Operations Team, you will be supporting our broker and dealer partners to get Hire Purchase deals completed. This includes chasing invoices, discussing loan limits/deposits, and setting clear expectations to move deals forward. You will also assess applicant affordability and suitability using our Underwriting Guidelines, Credit Risk models, and interpreting both agency credit report data and Open Banking reports. Making decisions on who we should lend to, identifying areas where processes can be improved via automation and AI, and working closely with our engineering team to implement ideas are also key responsibilities.
Job requirements: Previous experience in a customer-facing role, particularly in online customer support, Collections, Underwriting or Complaints is essential. Excellent written and verbal English communication skills are required. Ability to work 3-4 weekend days per month (with a day off in lieu), and occasional bank holidays (with a lieu day) as part of a rota is also necessary.
Benefits: Flexi-office working – Hybrid working to align to what suits you best. Plus you have 4 weeks of Work From Anywhere to use, with no need to come to the office. Competitive bonus scheme, 4-week fully paid sabbatical after being with us for 4 years, Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset. Mental wellbeing support – Access therapy and mental health sessions through Oliva, SZÉP card - Budget to spend on meals, leisure and accommodation, Medicover Blue Package - An exclusive pass to top-notch healthcare services, All You Can Move membership OR Monthly BKK pass.
