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Join Save the Children UK to empower and support our youth, ensuring a bright future for every child.
Overview
Salary
£58425 - £64575
Location
Farringdon, London/Home-based
Expires
Expires at anytime
Organisation summary: Save the Children UK is a leading charity dedicated to improving children's lives globally. Working in the UK and abroad, the organization advocates for children’s health, education, and protection, especially in times of crisis. Committed to creating substantial and enduring change, Save the Children UK is a beacon of hope for millions, tirelessly reaching out to those in the greatest need.
- Role Summary:
- Specialize in employee relations to deliver exceptional service.
- Oversee People Services Team operations, focusing on employee experience.
- Act as a central point for all People Services related queries.
- Role Requirements:
- Thorough knowledge of employment legislation and people practices.
- Experience in resolving complex employee issues.
- Proven ability to coach and develop a customer-focused team.
- Experience in managing service-oriented People operations.
- Strong relationship-building with diverse groups.
- Skilled in contract management to improve services.
- Agile and adaptable mindset.
- Excellent organizational and prioritization skills.
- Proficiency in data analytics, MS Office, ticketing, and HR systems.
- Benefits:
- Rewarding work with a sense of purpose and impact.
- Focus on flexibility, inclusion, health, and wellbeing.
- Comprehensive benefits package to motivate and inspire.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
The purpose of this role is to enable the People Services Team to provide an outstanding people service to our customers. This will include being a specialist in employee relations, data savvy, a trusted leader and completely devoted to outstanding customer service. You will be responsible for overseeing the day-to-day operations of SCUK's People Services Team. This pivotal role focuses on enhancing our employee experience by providing a centralised point for all People Services related queries.
Job requirements
To be successful, it is important that you have: Excellent knowledge and understanding of employment legislation, people policies and practices including conducting restructures. Extensive experience of effectively resolving and managing complex investigations, grievances and disciplinaries towards effective outcomes. Experience of effectively coaching, mentoring, and developing a customer focussed team. Demonstrable experience of managing and delivering within a customer service-orientated People operational setting. Ability to develop strong relationships and collaborate with a diverse group of colleagues, networks, leaders, and managers. Experience in procuring and managing contracts to improve service provision. An agile mindset and approach, with the ability to constantly adapt plans and review approaches, the willingness to constantly learn, including from positive and constructive feedback, and to work in ambiguity and emergence. Excellent organisation skills and the ability to prioritise competing demands with high levels of flexibility and the ability to work with confidential data. Outstanding communication and relationship building skills. Strong data analytics skills and the ability to use data to evidence key results and provide insight in decision making and driving continuous improvements. Proficiency in MS Office applications, ticketing, and HR Systems.
Benefits
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Applications details
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
