Customer Care Executive

About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.

The Role The Customer Operations Team is where our mission meets reality. We deliver consistent, high-quality outcomes and ensure compliance while helping customers navigate everything from daily queries to pivotal policy decisions. In this role, every conversation matters. This is an environment built for continuous learning. You’ll have the opportunity to develop your skills rapidly by asking the right questions, staying composed under pressure, and bringing fresh thinking to help us transform how we work. We value curiosity as much as we value solutions. At Marshmallow, you’ll be trusted early and backed by a tight-knit team. With modern tools, coaching, and clear development paths, you’ll be given the space to take ownership and progress through the early stages of your career—all while making a tangible difference for our customers every day.

Job Requirements You should be adaptable, thriving in a dynamic start-up environment where change is the only constant. Exceptional communication skills are required, with C1-level English and the interpersonal flair to collaborate across teams and resolve complex customer issues effectively. You should be able to prioritize and manage multiple tasks in a fast-paced environment, consistently meeting tight deadlines. A customer-first mindset is crucial, ideally backed by previous experience in a customer-facing role.

Benefits Flexi-office working allows you to spend 2 days a week with your team in our Budapest office. We offer learning and development opportunities with personal budgets for books and training courses, plus 2 days a year to further your skillset. Mental wellbeing support is available through Oliva, and a competitive bonus scheme is designed to reward and recognize high performance. Additional perks include SZÉP card, Sabbatical Leave, Work From Anywhere options, and Medicover Blue package.

Please note we are not in a position to offer sponsorship and/or a visa for this position.