Return to jobs
Join the dynamic team at Humaans as a Customer Success Manager and empower people teams with cutting-edge HR technology
Overview
Salary
No salary declared 😔
Location
London, UK
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: Humaans is at the forefront of revolutionizing HR experiences by offering customizable and scalable solutions that integrate with top platforms like Google Workplace and Slack. Our mission is to empower People teams, enabling them to manage employee data and processes efficiently, fostering a culture where time and effort are focused on the most valuable asset - the employees.
- Role Summary:
- Proactively manage relationships with a portfolio of customers.
- Define and implement processes for an exceptional customer experience.
- Handle customer renewals and retention strategies.
- Understand customers' use cases and guide them towards best practices.
- Work closely with Sales, Marketing, Product, and Engineering teams.
- Role Requirements:
- Prior experience in customer success or account management.
- Strong communication, prioritisation, and time management skills.
- Ability to thrive in a fast-paced environment with changing priorities.
- Benefits:
- Competitive compensation and meaningful equity.
- Flexible working schedule and 25 days paid time off plus public holidays.
- Top tier private health and dental insurance for UK employees.
- Brand new MacBook and a personal development budget.
Humaans is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and ensure a fair interview process.
At Humaans, we are dedicated to providing exceptional experiences to our customers to ensure they can optimise their time and effort for what's really needed - the employees. We are looking for a natural communicator who loves working with customers and has experience in a proactive Customer Success role at a growing company.
Our mission is to empower People teams to create a customisable HR stack by offering flexibility and scalability to seamlessly integrate with other best in class platforms and point solutions, such as Google Workplace, Slack, Okta, Greenhouse, Lattice, DocuSign and more. Our stack enables companies to manage employee data, documents, contracts, reporting, and people processes that power your entire HR structure.
As a Customer Success Manager, you will be responsible for proactively managing the relationship with a portfolio of customers, defining and setting up processes to provide our customers with a delightful experience, managing renewal and retention, deeply understanding your customers’ use cases and aligning them to best practices, and collaborating with Sales, Marketing, Product, and Engineering teams.
We are looking for someone who has managed a portfolio of customers before and has a few years of experience in customer success or account management roles. You should care deeply about helping customers and colleagues and want to see them succeed. You should have exceptional written and verbal communication skills, exceptional prioritisation and time management, and be comfortable in a fast paced environment with changing priorities.
We offer a competitive compensation, meaningful equity, flexible working schedule, 25 days of paid time off per year plus public holidays, top tier private health and dental insurance for UK based employees, a brand new MacBook, and a budget for books and other resources you need.
At Humaans, we’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
