Join Beam and harness tech and AI to drive social change as a Senior User Researcher

Overview

Salary

£50000 - £75000

Location

Hybrid remote (London)

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Expires

Expires at anytime

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Full job description

Beam is at the forefront of tackling the world's most challenging social issues using cutting-edge technology and artificial intelligence. As a rapidly growing company, Beam offers a dynamic environment where your work significantly benefits society, supported by a team dedicated to nurturing your career and personal growth. With competitive compensation, personal development opportunities, and a strong impact-driven culture, Beam is an award-winning company recognized by WIRED and LinkedIn, backed by top tech investors.

Collaborate with cross-functional teams to generate insights that shape user-centric product development.
Lead user research for diverse stakeholders, informing product strategy and design.
Plan and execute comprehensive user research studies.
Implement user-centered practices and maintain a research strategy aligned with business goals.
Analyze data to identify user needs and inform product enhancements.

Minimum of 5 years experience in user research within a tech or product context.
Proficient in user research tools and platforms.
Degree in HCI, Psychology, or related field preferred.
Strong analytical skills with proficiency in Excel or Google Sheets.
Excellent communication skills and a proven track record in a collaborative team environment.

At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.

You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.

About the role

We’re looking for a Senior User Researcher to join our Product team and help us deliver our company mission: to give everyone access to human-centred welfare services.

You’ll be

Working closely with cross-functional teams, including Product Managers, Designers and Engineers to deliver actionable insights that drive the development of user-centric product
Responsible for leading and conducting user research with varied stakeholders from government commissioners and referrers to refugees and homeless people that informs product strategy and design decisions
Planning, designing, and executing comprehensive user research studies, including but not limited to, interviews, usability testing, surveys, ethnographic studies, and A/B testing
Building user-centered practices across teams and products
Developing and maintaining a user research strategy that aligns with business goals. Identify research opportunities that will have the most significant impact on product outcomes
Analyzing qualitative and quantitative data to uncover user needs, pain points, and behaviors. Synthesize findings into actionable insights and recommendations for product development

You are

Humble, empathetic, hungry to make an impact
Excited about the possibilities of tech and AI to bring change
Proficient in research tools with exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
A strong critical thinker and problem-solver, with a focus on delivering actionable insights

You’ll need

5+ years of experience in user research, preferably in a technology or product-driven environment
Proficiency in research tools such as UserTesting, Qualtrics, Dovetail, or similar platforms
Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology or a related field is preferred
Strong numerical skills and a good level of proficiency with Excel or Google Sheets
Deep knowledge of both qualitative and quantitative research methodologies, with a strong portfolio showcasing previous research projects and their impact on product development
Exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
Proven experience working in cross-functional teams, with the ability to influence and advocate for user-centered design decisions
Strong critical thinking and problem-solving skills, with a focus on delivering actionable insights

About Beam

We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.

Application process

Moving company is a big step. So we have a rigorous process that's not for everyone, but key to giving you plenty of time to learn about Beam while we get to know you.

1. Recruiter screen

2.Timed user research task

3. 1-1s interviews, including with Beam’s Founder and CEO, a Product Manager and Senior Product Designer

Feeling excited?

Start your journey to a more impactful career today. We're excited to hear from you.

Senior User Researcher

Beam