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Join Marshmallow to help revolutionise the migration process and leverage the opportunity for continuous personal growth.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation summary
Marshmallow is a revolutionary company with a mission to simplify migration. We foster a culture of continuous learning and growth while encouraging our team to constantly challenge, innovate, and turn assumptions upside down. Our work is impactful and changes lives. Check out our Culture Handbook to gain a deeper understanding of our workplace ethos.
Role Summary
- Working in the Car Finance Customer Operations Team to streamline the Hire Purchase deals.
- Assessing applicant affordability and making lending decisions with guidance.
- Identifying potential improvements in processes through automation and AI.
- Collaborating with cross-functional teams to resolve complex issues.
- Providing real-time customer support and promptly adapting to changes in processes and software.
Role Requirements
- Passionate about delivering exceptional customer service and adaptable to changes.
- Proactive problem solver, capable of simplifying complex information.
- Prior experience in a customer-facing role, particularly in online customer support, Collections, Underwriting, or Complaints.
- Excellent written and verbal communication skills in English.
- Ability to work on few weekend days every month.
Application Process Details
- Initial call
- Past experience interview
- Task-based + culture interview
- Standard background checks
Note: We are not in a position to offer visa sponsorship for this role.
Perks of the job include flexible working arrangements, a competitive bonus scheme, a flexible benefits budget, mental wellbeing support, learning and development opportunities, private health care, medical cash plan, and tech scheme.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The role In the Car Finance Customer Operations Team, you will support our broker and dealer partners to get Hire Purchase deals completed, assess applicant affordability and suitability, and make decisions on lending with guidance. You will also identify areas for process improvement via automation and AI, and collaborate with cross-functional teams to resolve complex issues. Your role involves providing real-time customer support and adapting quickly to changes in processes and software.
Job requirements We are looking for someone passionate about delivering exceptional customer service, adaptable, and comfortable with change. You should be proactive in finding solutions, skilled at simplifying complex information, and open to feedback. Previous experience in a customer-facing role, particularly in online customer support, Collections, Underwriting, or Complaints is required. Excellent written and verbal English communication skills are essential, and you must be able to work a couple of weekend days per month.
Benefits Flexible working arrangements, competitive bonus scheme, flexible benefits budget, mental wellbeing support, learning and development opportunities, private health care, medical cash plan, and tech scheme are some of the perks of the job.
Additional Information We are not in a position to offer visa sponsorship for this role. Our recruitment process includes an initial call, past experience interview, task-based + culture interview, and standard background checks.
