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Join the dynamic Customer Service team at SportPursuit, an innovative sports retail startup poised for international growth
Overview
Salary £24000
Location UK - Remote/Hybrid
Nomad Friendly? 
Expires Expires at anytime
Organisation summary:
SportPursuit is a fast-growing and ambitious startup in the sports retail industry, dedicated to providing the best possible deals on high-quality sports gear. With a focus on expanding our international presence, we offer a vibrant workplace for individuals keen on eCommerce and outdoor activities. Our mission is to help our customers pursue their sporting passions with the right equipment, and we're on the lookout for passionate candidates to join our journey.
- Role Summary:
- Provide exceptional customer service for both UK and international clients via social media, live chat, email, and phone.
- Collaborate with sales, operations, marketing, and merchandising teams to tailor the online and email experience for your territory.
- Act as an internal advocate for customer needs within your designated territory.
- Role Requirements:
- Exceptional English communication skills, both written and verbal.
- Keen attention to detail and strong analytical and PC skills.
- Ability to work efficiently under pressure and manage multiple tasks.
- A passion for sports is an advantage.
- Fluency in another language is a plus but not mandatory.
- Benefits:
- £24,000 pro-rata salary.
- 25 days holiday, plus the option to buy 5 additional days.
- Work remotely for up to 30 days a year internationally.
- Workplace pension, Learning and Development budget, and staff discounts.
- Hybrid working model offering flexibility.
- Additional Details:
- This is a Fixed Term Contract ending on February 28th, 2025.
- Immediate start date.
- Applicants must confirm their right to work in the UK.
SportPursuit is an ambitious, high growth start-up in the sports retail space. We are growing fast internationally and are looking for bright, talented individuals with a passion for eCommerce and the outdoors to spearhead our expansion.
The role of Customer Service Champion is the most important role in our business. You will work directly within our UK and International Customer Champions team, and will be responsible for responding to customer queries through social media, live chat, email and phone. You will also be an internal champion for your territory, working with sales, operations, marketing and merchandising teams to ensure the onsite and email experience is appropriate for your territory.
Job requirements include excellent English written and verbal communication skills, a great eye for detail, strong analytical and PC skills, and the ability to work well under pressure. A love of sport is a bonus, and fluency in another language is desirable but not essential.
Benefits include a salary of £24,000 pro-rata, 25 days of holiday a year with the opportunity to purchase an additional 5 days, the ability to work anywhere in the world for up to 30 working days a year, a workplace pension, a Learning and Development budget, staff discount for access to great quality kit, and a hybrid working model.
This is a Fixed Term Contract ending February 28th 2025. The start date for this role will be as soon as possible. Please confirm you have the right to work in the UK.
