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Join the V&A as a Website Optimization Manager and enhance your career with the world’s leading art and design museum
Overview
Salary £48000
Location Cromwell Road, London
Expires Expires at anytime
The Victoria and Albert Museum (V&A) is an iconic institution celebrating art, design, and performance through its vast collection spanning 5,000 years of human creativity. It's an exciting opportunity to be a part of a mission that enriches lives by promoting the designed world. As a Website Optimization Manager at V&A, you'll play a pivotal role in a small e-commerce team dedicated to delivering an exceptional online experience.
- Analyze site traffic and customer behavior to drive improvements.
- Develop strategies for enhancing user experience and increasing sales.
- Implement continuous improvement processes for e-commerce projects.
- Collaborate with Product and Design teams to optimize customer journeys.
- Proven experience in website optimization and e-commerce.
- Ability to use analytics to inform decisions and drive growth.
- Strong understanding of user experience and conversion rate optimization.
- Excellent communication skills for cross-departmental collaboration.
Besides the chance to influence the digital presence of a renowned museum, you'll enjoy benefits such as a generous pension scheme, flexible working hours, discounts in V&A shops, and access to a variety of professional development opportunities.
The Role We are seeking a talented and driven Website Optimization Manager to join our small but dynamic e-commerce team. The ideal candidate will be responsible for improving our website's performance, enhancing user experience, and driving conversion rates. This role will optimise the user experience and increase conversion and on-line sales in order to drive commercial growth. This will be done by analysing site traffic for trends, using patterns to identify and quantify customer behaviour and making recommendations to improve user experience and maximize conversion rates. It will help to shape and drive initiatives through the e-commerce roadmap, and maintain a cycle of continuous improvement by measuring, testing, and holding retrospectives on all projects. This role will work with our Product and Design teams on optimising existing customer journeys, and new customer experiences, maximising upcoming exhibitions and aligning with stakeholders within the museum to ensure our e-commerce offering evolves to customer needs.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
