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Join a team that ignites passion and creativity at Braze, a leader in customer engagement technology
Overview
Salary
No salary declared 😔
Location
London
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Expires
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Visa
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Organization Summary: Braze is an innovative customer engagement platform that empowers brands to build and maintain meaningful connections with their customers. Recognized as a Great Place to Work®, Braze provides a dynamic, transparent, and collaborative culture. With offices worldwide and a commitment to equity and opportunity, it's an exciting time to become part of a company that's shaping the future of customer-brand relationships.
Role Summary:Integrate and onboard clients to Braze's platform, ensuring a seamless early customer lifecycle experience.Act as a technical liaison between Braze, service partners, and client teams.Drive clients towards a quick realization of value from their investment in Braze.Provide data architecture, design guidance, and advanced use-case solutioning.Collaborate with internal teams to support and facilitate customer success.
Role Requirements:1+ years of experience in areas such as marketing, mobile marketing, technical support, or customer success.Strong knowledge in SaaS, marketing, mobile, APIs, or programming.Excellent communication skills and team collaboration abilities.High intellectual curiosity and problem-solving skills.Commitment to learning and impacting the team and customers positively.
What Braze Offers: Competitive compensation, equity options, comprehensive benefits, flexible time off, professional development, and community engagement opportunities.
About Braze: A leading platform in real-time customer engagement, Braze is certified as a Great Place to Work® and is committed to inclusive hiring practices. They encourage applications from individuals who may not meet every criterion but are driven to succeed.
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT WE'RE LOOKING FOR
As a Solutions Architect, you will be part of the One-Time Services team that owns the critical early integration and onboarding phase of the customer lifecycle. You will be valued for data architecture & design guidance, technical implementation guidance, product subject-matter-expertise, advanced use-case solutioning, and ongoing alignment with our service partners.
Your focus will be to own multiple complex integrations of Braze’s product and act as the technical conduit between Braze, our partners and the client’s product and engineering team. You will work alongside an account team consisting of Sales, Customer Onboarding Managers, Partner Engagement Managers, Customer Success Managers, and be responsible for rapidly understanding each client’s business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.
In addition, you will support clients tackle complex use cases and customization of Braze’s product by articulating and positioning Braze value in workshops, meetings, written, and documented communications working with our Technical, Education, Product and Product Marketing teams as needed.
This is an opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional along with a high level of technical competence, curiosity and focus to the team.
- Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture
- Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers
- Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes
- Support Customer Onboarding Managers & Partner Engagement Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers
- Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements
- Support customers in achieving effective and efficient SDK and API integrations with Braze
- Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently
- Troubleshoot technical issues reported by customers during the implementation process and provide solutions
- Support and design tools that will enhance the efficiency of customer integrations & onboarding
WHO YOU ARE
- 1+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity
- You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
- You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up
- You’re known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners)
- You are a problem solver, with a high level of intellectual curiosity
- You see opportunity and growth in learning more about what you do and how it impacts others
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
