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Join the dynamic team at Funding Circle and empower small businesses with innovative financial solutions
Overview
Salary No salary declared 😔
Location London, United Kingdom
Expires Expires at anytime
Funding Circle is a pioneering force in the SME lending space, leveraging advanced technology and data to support the backbone of the economy: small businesses. With over a decade of experience, our platform is revolutionizing the way small businesses access the funds they need to flourish.
- Field inbound enquiries through phone and email, providing exceptional assistance to borrower questions and concerns.
- Reach out to pre-qualified leads to facilitate the completion of their loan applications.
- Communicate with SME owners to gather necessary information, enhancing the loan application process.
- Maintain and update the Salesforce CRM system to ensure seamless progression of loans from application to offer stage.
- Cultivate robust relationships with the direct sales teams and contribute to business reporting by ensuring data accuracy.
- Drive for success with a dynamic and KPI-focused approach, thriving under pressure.
- Exhibit strong multitasking and time management capabilities.
- Communicate transparently with customers, handling all interactions with clarity and honesty.
- Adapt quickly, offering feedback on products and customer sentiment to support continuous improvement.
No specific application process details provided. However, Funding Circle values diversity and encourages applications even from those whose experience may not perfectly align with every requirement.
Benefits include Private Medical and Dental Insurance, free online therapy sessions, reproductive health support discounts, financial coaching, learning allowances, fitness discounts, an Electric Car Scheme, and more perks.
We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending.
The role involves dealing with inbound enquiries, via telephone or email answering borrower questions/queries. You will be nudging outreach to pre-qualified leads, helping borrowers complete their application. You will be required to request information from SME owners either by email or telephone. You will also need to update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer. You will develop strong working relationships with direct sales teams and support the Direct business reporting by keeping information accurate and updated.
We are looking for someone who is driven to succeed both individually and as part of a team. You should be dynamic and KPI driven with the ability to work well under pressure. You should be proficient at multitasking with strong time management skills and have a transparent communication with the customer - both good and bad. You should be adaptable and ready to provide feedback on products and how customers are feeling to help aid future improvements.
At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. We offer a range of benefits including Private Medical Insurance through Aviva, Dental Insurance through Bupa, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support. We also offer Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. We have a dedicated annual learning allowance and full access to internal learning platform. We also offer Wellhub (for fitness discounts), Electric Car Scheme and more!
