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Seize the opportunity to make migration easy by joining Marshmallow, a dynamic team revolutionizing the system through continuous learning and growth.
Overview
Salary
No salary declared 😔
Location
Budapest, Hungary - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is a company with a mission to simplify migration. With a team known for its curiosity and relentless pursuit of better solutions, Marshmallow values continuous growth and learning. Joining our team means challenging your capabilities, delivering impactful work, and driving change.
Role Summary:
- As a part of the Customer Operations Team, you will deliver high-quality support, managing critical conversations and increasing customer value.
- Combine human expertise with AI and automation for efficient query resolution.
- Offer real-time support through live chat while collaborating with other teams for internal improvement. You'll guide customers through their most critical journeys and track your progress with various metrics.
Role Requirements:
- Adaptability to thrive in a dynamic environment.
- Passion and empathy to deliver exceptional service and simplify complex information.
- Ability to ask the right questions and maintain calm under pressure.
- Curiosity and proactivity in problem-solving and seeking solutions.
- A growth-oriented approach with openness to feedback and eagerness for career advancement.
Benefits:
- Flexible office working with the option of remote work.
- Personal budgets for learning and development, mental wellbeing support, and sabbatical leave.
- Competitive bonus scheme, SZÉP card, and the Medicover Blue package for healthcare services.
- Additional benefits include work from anywhere program, team social budget, and office provisions.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The role The Customer Operations Team Our Customer Care function delivers outstanding day-to-day service while managing critical conversations. By working as a single, cohesive team, we resolve queries efficiently, reduce churn, and increase the lifetime value of our customers. We combine human expertise with AI and automation to deliver fast, high-quality support. This allows our team to represent the human face of the Marshmallow brand, focusing their energy on the complex conversations where they can truly make the biggest difference.
Job requirements What you’ll be doing Real-Time Support: Providing exceptional support via live chat, ensuring clear, empathetic, and professional communication. Your Onboarding: This journey is designed to empower you through classroom sessions, coaching, and shadowing. Broadening Your Impact: As you master the role, you’ll support the full customer journey, guiding them through their most critical moments. Continuous Improvement: You’ll collaborate with cross-functional teams and work alongside senior agents and coaches to improve our internal processes. Development & Performance: Working closely with your Team Leader, you’ll track your progress through CSAT scores, quality audits, and productivity metrics.
Who you are Adaptable: You thrive in a dynamic start-up environment where change is the only constant. Passionate & Empathetic: You are driven to deliver exceptional service and can simplify complex information for anyone to understand. A Problem Solver: You ask the right questions before jumping to answers and stay calm under pressure. Curious & Proactive: You aren't afraid to ask "silly" questions and you look for solutions rather than waiting for instructions. Growth-Oriented: You are a team player who is open to feedback and eager to take ownership of your career path.
Benefits Perks of the job Flexi-office working – Spend 2 days a week with your team in our Budapest office. The rest is up to you! Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset. Mental wellbeing support – Access therapy and mental health sessions through Oliva. Competitive bonus scheme - designed to reward and recognise high performance. SZÉP card - Budget to spend on meals, leisure and accommodation. Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years. Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office. Medicover Blue package - An exclusive pass to top-notch healthcare services. Plus team social budget, office tea, coffee, and snacks!
