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Join Marshmallow, a tech-powered company transforming the migration process, as a Third Party Claims Handler.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
At Marshmallow, we're on a mission to simplify migration, focusing on constant learning, growth, and improvement. We foster a culture that is both challenging and supportive, encouraging individual growth and impactful work. In this role as a Third Party Claims Handler in our fast-paced claims team, you'll be responsible for:
- Handling inbound communication, including managing team mailboxes and directing work.
- Efficiently processing a portfolio of Third Party Property Damage and Credit Hire claims.
- Engaging with policyholders, witnesses, and Third Party Insurers to assess liability and manage expectations.
- Identifying indemnity status and possible recovery opportunities, reserving claims, and raising payments.
As an ideal candidate, you should possess a commercial mindset, excellent organizational and time management skills, a structured approach to problem-solving, and an empathetic customer-focused attitude. You should also be a confident decision-maker, a quick learner, and a proactive team player. You'll get to enjoy the benefits of hybrid working, a competitive bonus scheme, flexible benefits, mental wellbeing support, personal training budgets, private healthcare, holiday and social benefits, and more. Note: We cannot offer visa sponsorship for this role, and background checks will be conducted as part of our safety commitment.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The Role As a Third Party Claims Handler in our Third Party Claims Department, you will be part of a team that moves faster than most claims teams. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers. You will handle inbound communication, including triaging and managing team mailboxes, routing and directing work to team members where required, and proactively managing and efficiently processing a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims in our Settlement Team. Additionally, you will contact policyholders, witnesses, and Third Party Insurers to assess and agree liability, inform policyholders of the claim process and manage expectations, identify correct indemnity status and possible recovery opportunities, reserve claims in line with our reserving philosophy, check and raise payments in line with agreed reserves, and identify and action capture opportunities, including referrals to intervention suppliers where appropriate.
Job Requirements We are looking for individuals with a balance of a commercial mindset and a customer-focused approach, strong time management and organisational skills, a logical and structured approach to problem-solving, and excellent attention to detail. You should be empathetic and customer-focused, confident in making decisions and knowing when to escalate for a second opinion, a quick learner who embraces new processes, tools, and change, and a proactive self-starter who can see the bigger picture and support wider team objectives.
Benefits Enjoy hybrid working with 1 day per fortnight in our new collaborative London office. We offer a competitive bonus scheme, a flexible benefits budget of £50 per month on a Ben Mastercard, mental wellbeing support through Oliva, personal budgets for books and training courses, private health care through Vitality, a medical cash plan, a tech scheme, and more. You'll also get 33 days holiday (including bank holidays), a pension, a cycle to work scheme, monthly team socials, and company-wide socials every month.
Additional Information We are not in a position to offer sponsorship and/or a visa for this position. Standard background checks, including a DBS and a Cifas check, will be carried out as part of our commitment to maintaining a safe and trustworthy environment.
