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Transform Fundraising Operations at a Prestigious Museum as the Head of Development Operations
Overview
Salary
£58000 - £62000
Location
Cromwell Road, London
Expires
Expires at anytime
Join a renowned museum and become an integral leader, driving the operational capabilities of the Development team. This esteemed institution is not only a guardian of cultural heritage but also a hub for innovation and creativity, making it an exciting place for those passionate about contributing to the arts and education through enhanced fundraising efforts.
- Lead and optimize the use of CRM systems within the Development department.
- Implement and maintain operational functions and compliance policies.
- Manage operational processes and ensure alignment with organizational goals.
- Proven experience with CRM systems in a fundraising or charity context.
- In-depth knowledge of charity legislation, data protection, and financial processes.
- Strong leadership skills with experience in team management.
- Exceptional communication and problem-solving abilities.
- Generous pension and holiday allowances.
- Flexible working options and professional development opportunities.
- Exclusive access to exhibitions, discounts in shops, and a variety of staff benefits.
The Role The Head of Development Operations is responsible for all operational functions that support the Development department’s ability to fundraise. This includes overseeing the department's use of the CRM and other systems, implementing and maintaining operational functions, guidance and compliance policies, benchmarking, and the effective management of operational processes within the Development department.
The ideal candidate will have experience in a similar role in a charity environment, with a proactive attitude and will need to be highly organised and able to manage several competing priorities at any given time. This role is based in the Development department but will also require the candidate to liaise with colleagues across the museum, such as those in the Finance, Technology CRM and Digital teams.
Job requirements *Highly-experienced with CRM systems, ideally in a fundraising or charity environment, and strong, adaptable knowledge of IT systems. Experience with system implementation, upgrade and re-platform projects as well as day-to-day operations. *Excellent knowledge of relevant charity legislation, Gift Aid, data protection, due diligence and best practice, understanding how this legislation affects fundraisers, and showing commitment to ensuring department knowledge is up-to-date. *Knowledge of finance and accounting processes within a charity or similar environment, and knowledge of tax effective giving in the UK and internationally. Experience of line management and leading a team. Excellent standard of written and spoken English, and highly numerate with the ability to carry out complex numerical analysis Significant interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence and build credibility with colleagues and external parties A logical mind with strong, adaptable problem-solving skills and the ability to think strategically Significant experience of managing and prioritising a high workload and multiple complex issues and tasks in a changing environment with tight deadlines
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
