Senior Sales Executive (B2C Sales)

MyTutor is the UK’s leading online platform for one-to-one learning, and we're on a mission to improve education for everyone in the UK and beyond, (we’re expanding internationally). We’re building a future where access to high quality learning is stress-free for those who can afford it, and funded for those who can't.

You can find a good taster of who we are, our culture & our ethos via the video linked here.

Our handpicked community of tutors work online with students from all walks of life, and have already given over half a million lessons. We’re proud of the fact that over 1,300 schools have also chosen to work with us, and that we’ve earned a Trustpilot rating of 4.8/5. (You can also check out our tutors’ ratings here.)

Every role at MyTutor is open to applications from all sections of society. We see potential in every individual regardless of: race, ethnic origin or nationality; religion or belief; physical or neuro-ability; socio-economics or age; marital, domestic or civil partnership status; sexual orientation, gender identity, or any other characteristic that makes you… well, you.

We are committed to conscious inclusion to create a sense of belonging, connection and shared purpose within our teams. We know it’s the right thing to do, and we know it will make us all happier, fulfilled, and successful in our work. You can also find a copy of our current Gender Pay Gap report here and we are continuing to build our roadmap of creating a more diverse and inclusive workforce.

What’s it all about?

Safeguarding is everyone’s business at MyTutor – we are committed to safeguarding and promoting the welfare of children, young people and adults, and we expect all directors, staff and tutors to share this commitment. This is a regulated role, and as such this post is subject to an Enhanced DBS Disclosure check with children's barred list check.

You’ll be joining our passionate, ambitious Sales team in an exciting, fast-paced & high-growth environment. We pride ourselves on an amazing customer experience at MyTutor with over 95% of our reviews  at 5* and some great feedback on Trustpilot. 

As a Senior Sales Executive, you will be responsible for supporting our parents to find the right tutor for their child’s needs. You’ll be calling warm leads who have signed up to the MyTutor website and manage their journey from initial sign up to becoming a new paying customer. No previous experience working in education is necessary; we have amazing in-house specialists and top talent from the industry to train you! 

Working Patterns

This role will encompass weekday and occasional weekend working across earlier and late shifts.

Early Shift: 8am - 5pm | Monday-Friday (usually one week a month)

Day Shift: 9am - 6pm |  Monday-Friday 

Late Shift: 12 - 8:30pm | Monday-Thursday (usually one week a month)

Weekend Shift: 11:30 - 6pm Saturday/Sunday (includes a 30 minute paid break and is usually 2 weekend days a month - this is paid as an 8 hour shift)

*All early, late and weekend shifts are to be worked from home (if preferred, and after completion of probation period)*

What’s in it for you?

1. There is opportunity for personal and professional growth in the role and team; you’ll learn to expertly navigate sales opportunities and objection handling.

2. There are natural opportunities to really make a change and impact in the business as well as being rewarded for your contributions to the team and company.

3. We’re a large, yet close-knit team, we look out for one another and champion one another.

4. Opportunity to shape and drive our team culture, we’re never one to be ‘stuck in our ways’. 

The Day to Day

• • Support parents in finding the right tutor for their child, using predominantly outbound phone calls but also email, WhatsApp, SMS and live chat 
  • Cross-selling products to maximise customers long term value and meet customer’s demand
  • Building strong customer relationships by demonstrating excellent communication techniques and product expertise
  • Provide feedback about trends and patterns of parent needs to our Product and Consumer Marketing teams
  • Work with the Consumer Sales Team Lead to continuously iterate on communication and processes, to ensure we are providing the best service for parents, and the best results for the business
  • Collaborate with the rest of the team to meet targets and support each other

Requirements

Who will you be?

• • You are able to work both weekday and occasional weekend shifts until early evening
  • You are able to work from our London office, near Old Street, 3-4 days per week
  • You have previous experience of working in an environment with sales targets and KPIs
  • You love the idea of helping parents find the perfect tutor to help their child succeed
  • You are energetic and enthusiastic in your approach to sales
  • You have experience working with customers in previous sales roles and are comfortable calling potential customers who are not expecting our call
  • You’re an excellent communicator who is at ease empathising with customer needs and feels driven to help others
  • You’re confident working with each parent on a one-to-one basis, ensuring their specific questions and concerns are addressed. 
  • You’re able to feedback collaboratively and effectively across teams
  • You’re resilient and consistent with ability to bounce back from setbacks and remain focused on goals
  • You are a team player - you work efficiently with a team to achieve team targets, whilst ensuring attention to detail and quality of service
  • Experience with Google Workspace (G-Suite), not a requirement but preferred 
  • Experience with HubSpot or similar CRM software, not a requirement but preferred

Benefits

Perks & Benefits

• • Basic salary of £26,000 p.a. with c. £13,000 to £20,000 OTE on top, but this is uncapped so you can always earn more!
  • Hybrid working, with 3-4 days a week spent from our London office (Old Street)
  • 25 days holiday, plus 1 ‘time for me’ day and flexible bank holidays
  • Flexible working arrangements possible, around MyTutor’s core hours
  • Workplace pension & salary exchange scheme
  • Health & Wellbeing benefit options, plus cycle, tech and gym schemes
  • Enhanced parent policies and workplace nursery scheme
  • A personal L&D budget of up to £350, pro-rated for part-time employees
  • Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks
  • Regular team events & socials

Interview process

1. A screening call with a member of the Talent team.

2. A competency & skills based in-person interview with the Hiring Managers

3. A virtual task or presentation related to the role, we will give you ample time to complete this.

4. A culture & values add virtual-coffee with a member of MyTutor.