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Join Marshmallow and help make migration easy while achieving continuous personal growth in an exciting work environment.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Marshmallow is a company that's passionate about making migration easy. Our dynamic team of thinkers constantly challenges assumptions, pursues solutions, and strives for continuous growth.
Role Summary:
- As a Claims Handler, you will be managing third party damage and credit hire claims, ensuring efficient and fair outcomes
- Your duties will include managing inbound communication, assess and agree liability, carrying out liability and indemnity assessments, managing claims, identifying recovery opportunities and potential fraudulent claims
- You'll work in a team and involve yourself in various administrative tasks, abiding by internal and external protocols.
Role Requirements:
- Candidates are expected to demonstrate expertise, commercial mindset, customer-focused approach, excellent time management, organisational skills and attention to detail
- You should be able to handle problems logically and structure answers, with strong confidence to refer potential complaints or suspected fraudulent claims appropriately.
Benefits:
- Marshmallow offers Hybrid working, a competitive bonus scheme, mental wellbeing support, learning and development opportunities, private health care, a tech scheme among other perks.
- Please note: We cannot offer sponsorship or a visa for this position. Background checks including a DBS and a Cifas check will form part of our hiring process.
About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.
The Role As a Claims Handler in our Settlement Team, you'll be responsible for proactively managing a portfolio of third party damage and credit hire claims, ensuring efficient, fair and commercially sound outcomes. Your responsibilities will include handling inbound communication, triaging and managing team mailboxes, routing and directing work to team members, proactively managing and efficiently processing a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims up to a defined value, contacting policyholders, witnesses, and Third Party Insurers to assess and agree liability, carrying out liability and indemnity assessments, informing policyholders of the claim process and managing expectations throughout the lifecycle of the claim, identifying correct indemnity status and possible recovery opportunities, reserving claims in line with our reserving philosophy, checking and raising payments in line with agreed reserves, identifying and actioning capture opportunities, including referrals to intervention suppliers where appropriate, promptly identifying potential fraudulent claims or complaints and making appropriate referrals, completing relevant searches, administration tasks, and other ad hoc support for the team, managing internal and external protocols with guidance and support.
Job Requirements We look for people with deep expertise who are restless for a better way of working. You should have the ability to balance a commercial mindset with a customer-focused approach, strong time management and organisational skills, a logical and structured approach to problem-solving, excellent attention to detail, and the confidence to refer potential complaints or suspected fraudulent claims appropriately.
Benefits Hybrid working, competitive bonus scheme, flexible benefits budget, mental wellbeing support, learning and development opportunities, private health care, medical cash plan, tech scheme, 33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month.
Additional Information We are not in a position to offer sponsorship and/or a visa for this position. Background checks including a DBS and a Cifas check will be carried out as part of our commitment to maintaining a safe and trustworthy environment.
