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Join the Rapha Team and Fuel Your Passion for Cycling in a Vibrant Clubhouse Environment
Overview
Salary No salary declared 😔
Location Hong Kong
Expires Expires at anytime
Organisation summary: Rapha is not just a brand; it's a global community for cyclists. With a mission to inspire a life lived by bike, Rapha creates spaces that serve as hubs for cyclists of all levels. At the heart of the cycling scene, Rapha Clubhouses offer a unique blend of retail, café culture, and cycling camaraderie, supported by a rich calendar of events and rides. Join a team dedicated to inclusivity, passion, and the love of cycling.
- Deliver exceptional customer experiences in both retail and café areas of the Clubhouse.
- Be the face of Rapha, offering a warm welcome and insightful product knowledge.
- Drive sales by understanding customer needs and showcasing Rapha's product range.
- Recommend delicious café offerings and foster a community where cycling culture thrives.
- Maintain visual merchandising and uphold the Clubhouse's high standards.
- Help organize and support Clubhouse rides and events.
- Collaborate with the team to create an inspiring workplace.
- Experience in luxury retail and a passion for delivering outstanding customer service.
- Excellent communication skills and a friendly, approachable demeanor.
- Initiative and the ability to prioritize tasks effectively.
- A connection to the Rapha brand and knowledge of its products.
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
- A love for cycling or active sports, and interest in coffee or barista skills are pluses.
Clubhouse Assistant
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
The Role
This is a part-time role of 20 hours per week.
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
The Candidate
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
