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Join the prestigious V&A Museum as a Website Optimisation Manager and elevate the digital experience of the world's leading art and design destination
Overview
Salary £48000
Location Cromwell Road, London
Expires Expires at anytime
Organisation summary: The Victoria and Albert Museum (V&A) stands as a global leader in art and design, boasting a vast collection of over 2.8 million works that showcase five millennia of human creativity. The V&A is not only a treasure trove for art enthusiasts but also a hub for research and education, dedicated to enriching lives through the exploration and appreciation of the designed world. With a commitment to fostering enjoyment and knowledge, the V&A is a fertile ground for professionals looking to impact the cultural sector.
- Role Summary:
- Analyze website traffic and customer behavior to drive improvements in user experience and conversion rates.
- Implement optimisation strategies to boost online sales and contribute to the e-commerce growth.
- Collaborate with Product and Design teams to refine customer journeys and introduce new experiences.
- Align digital initiatives with the museum's exhibitions and stakeholders' expectations.
- Champion a culture of continuous improvement with regular assessments and adaptations of projects.
- Role Requirements:
- Proven expertise in website performance enhancement and user experience optimisation.
- Experience with e-commerce platforms and driving conversion rates.
- Aptitude for analyzing data trends to inform decision-making.
- Strong collaboration skills to work effectively with cross-functional teams.
- A passion for continuous learning and applying best practices in web optimisation.
Benefits: The V&A offers a comprehensive benefits package that includes a generous pension scheme, 29 days of annual leave plus bank holidays, flexible working arrangements, free tickets to exhibitions, a subsidized staff canteen, significant discounts in the museum shops, a variety of loan schemes including for bicycles and season tickets, professional development opportunities, an Employee Assistance Programme, and participation in staff diversity networks.
The Role We are seeking a talented and driven Website Optimisation Manager to join our small but dynamic e-commerce team. The ideal candidate will be responsible for improving our website's performance, enhancing user experience, and driving conversion rates. This role will optimise the user experience and increase conversion and on-line sales in order to drive commercial growth. This will be done by analysing site traffic for trends, using patterns to identify and quantify customer behaviour and making recommendations to improve user experience and maximize conversion rates. It will help to shape and drive initiatives through the e-commerce roadmap, and maintain a cycle of continuous improvement by measuring, testing, and holding retrospectives on all projects. This role will work with our Product and Design teams on optimising existing customer journeys, and new customer experiences, maximising upcoming exhibitions and aligning with stakeholders within the museum to ensure our e-commerce offering evolves to customer needs.
The V&A The V&A is the world’s leading museum of art and design, housing a permanent collection of over 2.8 million objects, books and archives that span over 5,000 years of human creativity. The museum holds many of the UK's national collections and houses some of the greatest resources for the study of architecture, furniture, fashion, textiles, photography, sculpture, painting, jewellery, glass, ceramics, book arts, Asian art and design, theatre and performance. Our mission is to be recognised as the world's leading museum of art, design and performance, and to enrich people's lives by promoting research, knowledge and enjoyment of the designed world to the widest possible audience.
Benefits Generous pension scheme 29 days plus bank holidays Flexible working Tickets to V&A exhibitions Subsidised staff canteen 25% discount in V&A shops Give as you earn scheme Bicycle loan Interest-free season ticket Interest-free rental deposit loan Free safety checks and small repairs to your bike with Doctor Bike Wide range of training and professional development opportunities Employee Assistance Programme Staff diversity networks
