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Join the Passionate Team at Braze and Empower Real-Time Customer Connections
Overview
Salary
No salary declared 😔
Location
Sydney, New South Wales, Australia
Nomad Friendly?
Expires
Expires at anytime
At Braze, a leading customer engagement platform, you'll join a workforce that values high standards, teamwork, and work-life harmony. We're certified as a Great Place to Work® and offer a culture that balances professional challenges with personal wellbeing. By fostering a transparent and collaborative environment, Braze empowers every marketer to forge lasting relationships with their customers through innovative, data-driven engagement strategies.
- Provide expert guidance on Deal Desk processes and systems such as Salesforce and DocuSign.
- Support Sales Team with complex order building and contract signature processes.
- Collaborate with various departments to facilitate deal structuring and management.
- Ensure deals are reviewed for accuracy in terms and pricing alignment with internal systems.
- 1-3 years of experience in Sales Operations/Deal Desk or a similar role.
- Proficiency in Excel, Google Sheets, and CRM systems like Salesforce.com.
- Strong communication skills and ability to build collaborative relationships.
- Organized, proactive, and adept at solving problems with a hands-on approach.
- Experience in B2B SaaS business, Salesforce administration, DocuSign, or CPQ tools is a plus.
Braze is committed to equity and opportunity, encouraging candidates from diverse backgrounds to apply. If you are excited to tackle thrilling challenges and make a significant impact, we look forward to your application!
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
- Act as a trusted advisor to the Sales Team and subject matter expert on all Deal Desk processes, best practices, and systems (e.g. Salesforce, DealHub, DocuSign, Conga Composer)
- Assist the Sales Team in building non-standard or complex orders
- Assist with administrative tasks including managing Salesforce for data integrity, updating accounts, editing reports, assistance with customer consumption and overage tracking
- Support the Sales Team with contract signature process
- Partner with cross-functional departments to learn business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
- Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Braze's internal systems
WHO YOU ARE
- You have 1-3 years of experience in a Sales Operations/Deal Desk or related role
- You are proficient in Excel and Google Sheets
- Experience with CRM systems like Salesforce.com
- You’re a team player who loves to collaborate cross-functionally and globally to support the broader team's goals
- You have exemplary written and verbal communication skills
- You have a proven ability to build strong, collaborative working relationships with internal stakeholders
- You’re an innate problem solver with an enthusiastic "roll up your sleeves" mentality
- You’re extremely organized and able to work on both long-term projects and requests that require a quick turnaround
BONUS POINTS:
- Prior experience working at a B2B SaaS business
- Salesforce Admin experience
- Experience working with DocuSign, Conga Composer, DealHub and/or a CPQ tool
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
