Return to jobs
Join the vibrant team at Chess.com, the world’s premier chess platform, and turn your passion for gaming and customer service into a rewarding career.
Overview
Salary
No salary declared 😔
Location
Nomad Friendly?
Expires
Expires at anytime
Organisation Summary:
Chess.com is a leading gaming site globally, boasting the number one spot for chess enthusiasts who wish to play, learn, and revel in the game of chess. With a team of over 600 remote employees across more than 60 countries, our mission is to support and enhance the chess experience for over 100 million players worldwide. As a tech and gaming powerhouse with a commitment to content, we thrive on a culture that celebrates life, shuns corporate rigidity, and eagerly anticipates adding your unique talents to our mission-driven team.
- Role Summary:
- Provide thoughtful, empathetic support to Chess.com members, addressing their issues and inquiries.
- Efficiently manage a high volume of support tickets via our ticketing system.
- Identify and report any bugs or feature concerns to the relevant teams.
- Maintain vigilance for any harassment or foul play within the community.
- Establish and nurture trust through interactive and open communication with users.
- Document customer interactions, account processes, and maintain records.
- Uphold communication protocols and policies while striving for customer engagement.
- Role Requirements:
- Prior customer support or client service experience.
- Adaptability to different customer personalities and needs.
- Superior communication and presentation skills.
- Effective multitasking, prioritizing, and time management.
- High school diploma or equivalent education.
- Proficiency in collaboration and communication within a fully remote team.
- Self-motivated with a sense of ownership and responsibility.
- Active chess player with a passion for the game.
- Commitment to lifelong learning and development.
Application Process Details:
Application details are not provided, but you are encouraged to learn more about Chess.com and the opportunities available by visiting their website and reading more about their unique virtual team dynamic.
About Us
Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.
We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 100M+ chess players worldwide with the best possible product, content, and tools to serve the community!
We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.
About You
You are thoughtful, empathetic, and understanding with the ability to guide users through problems or issues. You have extensive experience working with others to solve problems in a clear, concise, and respectful way! Your role will be to help Chess.com members solve their problems. We get thousands of support requests each day and you will need to either find their answer, or resolve their issue. You will use your own computer to login to our support system and resolve tickets. You will also be expected to help test new features and document bugs, etc. You are humble with a sense of humor and don’t take yourself too seriously. You have been working in or dreamed of working in the gaming industry and are ready to turn your talents towards chess!
What You’ll Do
- Using our ticketing system you will respond to users issues and concerns with timeliness and detail
- You will identify feature bugs or concerns and report them to relevant teams
- You will be on the lookout for harassment and foul-play
- Handle high amounts of incoming tickets
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Preferred Skills
- Some proven customer support experience or experience as a client service representative
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- Completed high school
- Strong collaboration and communication skills working in a fully distributed team
- Sense of ownership and responsibility
- Chess player
- Lifelong learner
About the Opportunity
- This is a full time or equivalent position
- We are 100% remote (work from anywhere!)
- This is open to applicants from anywhere!
You can learn more about us here:
- https://www.chess.com/blog/erik/how-chess-com-s-100-person-virtual-team-works-together
- https://www.chess.com/about
We look forward to meeting you!
