Return to jobs
Join dxw, a technology agency on an exciting mission to radically improve how users interact with public and third sector organisations' digital services.
Overview
Salary
£50000
Location
Anywhere in the UK - Hybrid
Expires
Expires at anytime
Organisation summary
At dxw, an employee-owned technology agency, we make digital services more accessible and efficient for public and third-sector organisations like the NHS and the Department for Education. Our aim is not just to develop better services, but also to significantly transform the public's interaction with the government, making it a better instrument of good. We've worked on various projects, from increasing access to adult social care to supporting the rehabilitation of ex-prisoners.
Role Summary
- Work in multidisciplinary teams to shape and improve digital services.
- Understand how organisations' services operate, and identify opportunities for improvement.
- Ensure digital products and services deliver measurable value.
- Collaborate with various team members to define requirements and support decision-making.
Role Requirements
- Ability to elicit, analyze, and document business requirements.
- Skill to translate organisational needs into structured requirements and user stories.
- Engage in stakeholder facilitation, building shared understanding between technical and non-technical stakeholders.
Benefits
- Interest-free season ticket loans.
- Electric vehicle and cycle to work schemes.
- Up to 18 weeks of paid parental leave.
- 28 days holiday plus bank holidays.
- Pension with up to 5% matching contribution from dxw.
- Flexible working arrangements.
- Provision of a Macbook and home office setup budget.
At dxw, we are an employee-owned agency of technology, design, and delivery experts who work primarily with public and third sector organisations to build usable and accessible digital services that fit seamlessly into users' lives. We help organisations like the NHS, the Department for Education, and Citizens Advice spend less money on technology, so that they can spend more on helping the most vulnerable. We aim not only to produce better services, but to radically and permanently improve people's interactions with government to make it a better instrument of good. Recent projects include improving access to adult social care, supporting rehabilitation of people leaving prison, and many more.
As a Business Analyst at dxw, you will work in multidisciplinary teams to shape and improve digital services for the public good. You will help organisations understand how their services operate today, identify opportunities for improvement, and ensure digital products and services deliver measurable value. You will combine analytical thinking with strong stakeholder engagement. You will work closely with user researchers, designers, developers, and delivery leads to define requirements, support evidence-based decision-making, and ensure services meet both user needs and organisational objectives. This is a hands-on delivery role within the Product & Performance team. You will largely operate in complex public and third sector environments, bringing structure, clarity, and insight to digital transformation work.
Key responsibilities include eliciting, analyzing, and documenting business requirements, translating organisational needs into clear, structured requirements and user stories, supporting prioritisation and decision-making through structured analysis, and mapping and analyzing current business and service processes. You will also engage in stakeholder facilitation, building shared understanding between technical and non-technical stakeholders, and communicating complex information clearly and concisely.
Benefits include interest-free season ticket loans, electric vehicle and cycle to work schemes, up to 18 weeks of paid parental leave depending on your situation, 28 days holiday plus bank holidays, a pension with up to 5% matching contribution from dxw, flexible working to support your wellbeing and personal commitments, and a Macbook and home office setup budget.
