Holiday Sales Consultant

About Explore! Explore is a global adventure travel company with 40 years’ experience in providing exciting and authentic travel experiences. With over 350 trips in around 100 countries, Explore’s expertly crafted itineraries combined with award-winning tour leaders, small group sizes and a commitment to responsible travel ensure unforgettable travel experiences in extraordinary destinations. Whether it's wildlife, culture, walking and trekking, a polar voyage, cycling or a family adventure, our trips will give you once-in-a-lifetime experiences, every day.

The role As a Holiday Sales Consultant, you will be the frontline in helping customers understand the benefits of small group adventure travel with Explore. Focused on increasing revenue through our sales through service mantra, you will strive to convert at the highest level all lines of enquiry. Your responsibilities include receiving and responding to incoming sales enquiries via calls, emails, live chat and booking platform. You will answer enquiries from direct customers and travel agents about our tours and destinations bringing the experience to life. Additionally, you will check availability and status of tours using our product database, quote prices of tours and take payments from customers.

Job requirements We are looking for your application to demonstrate passion for sustainable, adventure travel. Experience working in a sales, customer service or contact centre environment is required. You should have experience of working in a team environment and achieving team goals/KPIs. Excellent verbal and written communication skills, high level of accuracy and attention to detail are essential. Bonus points if you have travel industry sales experience and/or used a product database system, CRM or GDS.

Benefits Explore offers a competitive salary of £25,000 p.a. plus bonuses and up to £1,000 commission per month. We are committed to work-life balance and are open to discussion on flexible working patterns (minimum 4 days per week). Our office is within walking distance of the train station and has free parking. You will also have the opportunity to travel overseas to experience our tours and product, and participate in occasional trade shows and customer events.

Additional Information Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.