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Join the fight for mental health as a Supporter Care Manager at Mind during a pivotal time of growth and impact.
Overview
Salary
£52973 - £59368
Location
National Mind Hybrid (Stratford - London)
Expires
Expires at anytime
Organisation summary: Mind is at the forefront of the battle for mental health, striving to ensure that everyone facing mental health challenges receives the support and respect they deserve. As an integral part of a team with ambitious goals, this is your chance to contribute to a cause that impacts millions and fosters societal change.
- Role Summary:
- Provide maternity cover for the Supporter Care team, ensuring seamless service continuity.
- Strategically lead to enhance supporter relationships and experiences.
- Play a key role in aligning supporter care with Mind's overarching goals.
- Role Requirements:
- Proven experience leading a dynamic customer care team.
- Ability to advocate for and elevate supporter needs within the organisation.
- Capability to immediately adapt and continue strategic development.
- Experience managing safeguarding risks, despite not being a helpline service.
- Benefits:
- Flexible working arrangements.
- Focus on wellbeing.
- Generous holiday and leave policies.
- Family-friendly environment.
- Opportunities for training and development.
- Financial security benefits.
About the team We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before. Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
The role This maternity cover is critical to the continuity of service delivered by Minds Supporter Care team. This team plays a vital role in building and fostering loyal relationships with our supporters, ensuring they have an outstanding experience throughout their journey with the organisation. The Supporter Care Manager holds a strategic leadership position crucial in defining and delivering exceptional supporter experiences aligned with Mind's goals.
Job requirements Do you have experience in leading a fast paced customer care team, with a varied remit and high workload? Can you be the champion we need for Mind's supporters, advocating for their needs and ensuring their voices are heard at every level in the organisation? If so, we want to hear from you! We are looking for someone to hit the ground running, providing a stable transition from one leader to another, whilst achieving strategic progress. Please note, despite not being a helpline service, we do come into contact with individuals presenting safeguarding risks. Experience in handling incidents of this nature is essential.
Benefits Flexible working, Wellbeing, Holiday and leave, Family friendly, Training and development, Financial security.
Application details Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
