Customer Success Associate

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world.

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.

We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people.

Feel valued for your contribution.Learn more about our team and culture on EcoVadis careers page. 

Job Description

Our Services of Engagement department engages and supports all companies to leverage EcoVadis solutions in order to foster continuous improvement of their business practices, ultimately contributing to a positive change at a global scale.

We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience. 

Duties include:

• Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintaining a high satisfaction level towards EcoVadis services to maximize retention and revenue. 
• Engage with customers via phone, email, and video calls 
• Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process
• Encourage customers to use all features available to them
• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
• Develop trusted advisor relationships with key account stakeholders, and executives
• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on accounts/market status
• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

As we continue to grow, you may be asked to contribute towards other tasks.

Qualifications

• More than 2 years onboarding or account management experience, ideally in a B2B environment
• Passionate about excellent customer service
• Organized, attentive to detail and a clear communicator
• Passion for sustainability
• Bachelor’s degree required
• Fluent in English - additional language would be a strong plus
• Experience with Salesforce or CRM software preferred
• Proactive attitude, including in suggesting ideas and improvements
• Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes

Additional Information

• Reporting to: Manager, Rated Customer Success
• Location: Mexico City (Hybrid - 4 days in office per month)

Don't fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).