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Join Marshmallow, a thriving unicorn company on a mission to revolutionize financial services with team members who raise standards and drive commercial outcomes.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary
Marshmallow is an exciting insurance start-up pack that has gained unicorn status within a few years of operation. With a mission to make migration easy, the company has grown from 3 to over 700 personnel, insured millions of drivers and lent millions more in car loans. They aim to become an even larger financial services provider in the future by scaling existing products and creating new ones.
Role Summary
- The role involves managing the very complex and critical in-house claims department of the business, which significantly drives commercial outcomes.
- You will be collaborating with a cross-functional team of product managers, engineers, data and operations, to work on customer claims made through the mobile app and the tools used by internal claim handlers.
Role Requirements
- Ideal candidates will excel in solving complex problems and have experience in production shipping.
- You should be comfortable designing mobile applications and internal tools, and using AI to optimize workflow.
Application Process Details
- You should apply if you are a continuous self-starter looking to improve the products you work on, enjoy tackling complex problems, and have experience with AI-optimized workflow.
We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.
Almost three years ago we bought the management of our claims in-house, and with that comes a highly complex and impactful part of the business that drives significant commercial outcomes. There are a number of challenges that the product team has to solve for; whether it is designing tools for our internal claim handlers and balancing partners and workflows, or addressing the needs of our customers who make a claim through our mobile app. You’ll be working alongside a Senior Product Designer whilst being embedded in a cross-functional team of product managers, engineers, operations and data. You will be discovering, defining, testing and delivering at speed and with purpose.
You should apply if you enjoy complex problems, are actively using AI to optimize your workflow, have experience shipping to production, and are comfortable designing both internal tools and mobile apps. You are a self-starter looking to make continuous improvements to the products you work on.
Perks of the job include flexible working, competitive bonus scheme, flexible benefits budget, sabbatical leave, work from anywhere options, mental wellbeing support, learning and development opportunities, private health care, medical cash plan, tech scheme, and more. We also offer 25 days of holiday plus bank holidays, a pension, cycle to work scheme, and monthly team and company-wide socials.
