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Join Marshmallow's Mission to Transform Insurance for Global Citizens as a Technical Support Engineer
Overview
Salary
No salary declared 😔
Location
London, UK
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Expires
Expires at anytime
Organisation summary: Marshmallow is revolutionizing the insurance industry with a focus on fairness and inclusivity, particularly for those new to the UK. As a company on the cutting edge of financial services, Marshmallow champions the underrepresented, offering innovative solutions to those who need them most. It's an exciting time to be part of a team that's not just growing rapidly, but also making a meaningful difference in the lives of its customers.
- Role Summary:
- Be an integral part of the Motor Engineering Team within the dynamic Claims department.
- Contribute to claims reviews, fraud identification, and provide cross-functional support.
- Collaborate with in-house Engineers to analyse claims and manage the repair authorisation process.
- Ensure total loss cases are correctly valued, categorised, and processed efficiently.
- Role Requirements:
- Knowledge of industry repair estimating systems.
- Qualification in City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent.
- Experience in vehicle repairs or a Motor Engineering department/VDA role.
- Proficiency with Audatex.
- Strong analytical, negotiation, and problem-solving abilities.
- Capacity to manage workload effectively in a customer-centric environment.
- Benefits:
- Flexible working and a competitive bonus scheme.
- A generous benefits budget and sabbatical leave.
- Policies that support work-from-anywhere and mental wellbeing.
- Access to private health care, a medical cash plan, and tech scheme.
- 33 days holiday, pension, cycle to work scheme, and regular social events.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role As a Technical Support Engineer, you will be part of our rapidly growing and evolving Motor Engineering Team that compliments the rest of the Claims Team. We review accident damage claims, identify fraud and provide support to all areas of the business. You will be working closely with our existing in-house Engineers, analysing each claim and making decisions on the best course for the claim. You will also be ensuring repairable cases are authorised within SLA at best commercial terms for the business and total loss cases are valued, categorised correctly, and processed within SLA.
Job Requirements We are looking for someone with knowledge or an understanding of industry repair estimating systems, City and Guilds Motor Vehicle Craft (Parts 1, & 2) or equivalent, relevant trade experience in vehicle repairs, experience of working in or with a Motor Engineering department environment or in a VDA role, and experience with Audatex. You should also have the ability to analyse information and propose solutions, proven negotiation skills, problem-solving skills, and proven ability to manage workload in a busy customer-facing environment.
Benefits We offer flexible working, a competitive bonus scheme, a flexible benefits budget, sabbatical leave, work from anywhere policy, mental wellbeing support, learning and development opportunities, private health care, a medical cash plan, tech scheme, and more. We also offer 33 days holiday, a pension, a cycle to work scheme, monthly team socials and company-wide socials every month!
