Volunteer Mentor Liasion Officer

What will you be doing?

We need a Mentor Liaison Officer to join our award-winning small voluntary education charity, to support our exciting new mentor programme, Brighter Tomorrow, linking with our two partner charities, Women in Prison and Together - for Mental Wellbeing. This role will be reporting to the Operations Manager but will also work closely with the HR Manager as well as other key project people.  This volunteer will be our key contact for our Youth Mix Mentors. They will provide regular communication between Youth Mix and mentors, such as induction emails and meetings to confirm expectations as a mentor, monitoring the completion of mandatory training, updating them on progress of the project, updates on assigning a mentee and supporting their needs as required.  Key duties will include the following:

Work with the HR Manager to complete the onboarding of mentors.   Work with the team to ensure timely allocation of mentee to mentor. Work with the team to actively resolve any issues that prevent mentors from performing their duties.  Ensure mentors complete mandatory training. Check on progress, assign the right courses, collect and store certificates, updating the tracker and ensure timely reimbursements as necessary.  Keep up to date with any changes required to training courses and/or processes to ensure they are relevant. Suggest updates and improvements to mentor documentation as required. 

What are we looking for?

You must have:

Experience of working in a mentoring-based position UK Charity experience and or experience of working in the UK with young people Experience of onboarding new entrants  Good administration and record keeping skills 

What difference will you make?

As the Mentor Liason officer for Brighter Tomorrow, you will support to the Mentors by making sure they are equipped with what is required, but also by ensuring a channel of communication is kept open between the mentors and the Brighter Tomorrow team.