Return to jobs
Join the vibrant Rapha team and fuel your passion for cycling and first-class customer service as a Clubhouse Assistant
Overview
Salary
No salary declared 😔
Location
Miami, US
Expires
Expires at anytime
Organisation Summary
At Rapha, we're on a mission to make the world fall in love with cycling, and we invite you to be part of this journey. Our Clubhouses around the globe are not just retail spaces; they're the pulsing heart of the local cycling community, offering a unique mix of live racing, events, and a café experience, all while showcasing the latest Rapha products. Join us in creating an inclusive and welcoming space for cycling enthusiasts and newcomers alike.
Role Summary
- Provide an exceptional Rapha customer experience within the retail and café areas of the Clubhouse.
- Engage and maintain relationships with visitors, enhancing the vibrant Rapha community.
- Drive sales with your keen understanding of customer needs and Rapha product offerings.
- Recommend café menu items and assist in café preparation as needed.
- Contribute to the Clubhouse's inviting atmosphere and support cycling culture.
- Uphold high standards of Visual Merchandising and House-keeping.
- Participate in the planning and execution of Clubhouse events and rides.
Role Requirements
- Luxury retail experience and a passion for delivering exceptional customer service.
- Strong communication skills and a friendly, engaging personality.
- Ability to work flexibly, including mornings, evenings, weekends, and holidays.
- Knowledge and passion for the Rapha brand and cycling or active sports.
- Interest in coffee and barista skills is a plus.
Working at Rapha
- Generous discounts on Rapha apparel, including for family and friends.
- Free membership to the Rapha Cycling Club and monthly social events.
- Company Pension Scheme and Enhanced Parental Leave.
Clubhouse Assistant
Rapha's purpose is to inspire the world to live a life by bike. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products and great espresso, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
- The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to work a mixture of morning, evenings, weekends and some holidays
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Monthly social events and social away days
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
