Client Manager (Maternity Cover)

The Company: Keystone Tutors is a London based tutoring and education company. Since its founding in 2007 Keystone has developed an outstanding reputation among parents, schools and tutors. The London office is in Brook Green (near to Hammersmith and Shepherd’s Bush) and we also have offices in Singapore and Hong Kong.

Job Title: Client Manager (Maternity Cover)

The Role: The role will involve managing a pool of Keystone’s clients. This will entail regularly liaising with families about their tutoring needs as well as their broader educational goals. The position is one that involves constant human interaction, regular communication and speaking with families, both to ensure you get a thorough understanding of their requirements, and to provide thoughtful and measured guidance in relation to their children’s academic trajectories. General administration, answering the phone, liaising with tutors and external organisations will also be required.

Requirements: The successful candidate will be highly organised, have an excellent phone manner, excellent written and verbal communication skills and strong all round client management skills. The ability to prioritise a number of different tasks, especially at busy times of year, is essential. The role will suit someone who enjoys advising and interacting with people on a personal level. Previous knowledge of the UK education system is helpful but not essential as you will be provided with a rigorous training programme at the outset of your employment.

Benefits:

• A company laptop
• Flexible working hours (with core hours from 10am to 4pm)
• Ongoing professional development opportunities within your team.
• An opportunity to work on Pro-Bono projects
• 25 holiday days (+ additional days after two years of service)
• Regular social events with both office and tutor teams
• Cycle to Work Scheme

Start Date: Monday 6th January 2025 (with a potential to start before Christmas for the right candidate)

Hours: 9am – 5.30pm (with flexibility to start/finish early or late within the core hours of 10am – 4pm)

Location: Brook Green, W14 (Hybrid role - one day minimum in the office following probation period)

Remuneration: Salary from £27,000 to £34,000 dependent on the candidate’s suitability and previous experience. Employees are also eligible for a bonus of up to 10% of annual salary and are able to join the company pension scheme.

Safer Recruitment: Keystone Tutors is committed to safeguarding and the successful candidate will be required to undergo an enhanced DBS check (paid for by Keystone). We will also require a reference from your most recent employer, as well as a legal right to work in the UK. 

Keystone is committed to fostering an inclusive workplace, as we recognise that a diversity of experiences enhances our ability to serve our client community effectively. We therefore welcome applications from suitably qualified applicants from a wide range of backgrounds. 

If you enjoy connecting with people and making a positive impact on their educational journeys, we would love to hear from you.