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Join Beam's mission to tackle social challenges with cutting-edge tech and a high-impact Operations team
Overview
Salary
£55000 - £60000
Location
Hybrid remote (London)
Nomad Friendly?
Expires
Expires at anytime
Beam is at the forefront of addressing significant social issues by blending innovative technology, AI, and a dynamic team. As a fast-growing company, Beam offers a nurturing work environment with comprehensive support, including coaching, personal budgets, and competitive salaries. The organization's dedication to making a substantial positive impact creates a high-performance culture ripe with opportunities for learning, growth, and swift career advancement.
- Organization Summary - Beam is an award-winning startup, recognized for its innovative approach to social change, and is supported by some of the world’s most renowned tech investors. Working with government partnerships, Beam strives to revolutionize services for marginalized groups, fostering a scalable model of impactful support.
- Role Summary - The Senior Operations Lead will strategically manage Operations Leads and Caseworkers, enhance systems and processes, and liaise with government partners to deliver optimal support to Beam's members.
- Role Requirements
- Proven experience in managing both individuals and team managers, with the capability to train and develop new managers.
- Commercial acumen with a track record of improving the performance of a service or product.
- Excellent organizational skills with the ability to prioritize and allocate resources effectively.
- A commitment to tackling complex challenges in frontline support services and creating sustainable changes.
- A data-driven approach to decision-making, performance tracking, and assessing the impact of changes.
- An entrepreneurial spirit, driven to achieve results and lead with initiative.
- Focus on achieving key performance indicators and objectives for your team and their direct reports.
- A passion for transforming services for the disadvantaged and an excitement for scaling social impact.
- Application Process Details
- A 30-minute video call with Talent Manager.
- A timed practical test to experience aspects of the role.
- Scenario assessments focused on people and management skills.
- Three final interviews with Beam team members.
Beam accepts applications on a rolling basis, offering flexibility in start dates. If you’re ready for a meaningful career with a transformative social impact, Beam is eager to welcome you aboard.
At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀
It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.
You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.
About the role
Beam creates impact for those that need it most, this impact is driven by our Operations team, who work on the frontline to deliver life-changing outcomes for those we support (called our members).
As a Senior Operations Lead, you’ll manage a team of Operations Leads, who then manage a team of frontline workers (called Caseworkers). You’ll use the depth of your commercial/strategic thinking to develop systems and processes that ensure we can deliver the best possible service for our members: prioritising efficiency, sustainability and the highest quality of support.
Alongside this, you’ll work at the crux of our partnerships with the government - ensuring we are delivering against the terms of the contracts we agree with local authorities and central government bodies.
You’ll be
Setting impactful strategies - working closely with external partners in government and internally with our frontline teams to achieve ambitious goals: considering the acute needs of our members and our partners’ priorities
Leading high performing teams - creating a positive culture of high performance and collaboration
Experimenting with change - hypothesising operational change, testing, measuring and iterating our ways of working
You are
A management superstar - you’ve managed individual contributors and team managers, with the skills and experience to train/upskill new managers
Commercial - you’ve worked closely to improve commercial performance of an existing product line or service
Organised - Able to work across many areas of focus, effectively prioritising and distributing resources to tackle our most important problems
Driven to make change - ready to take on some of the most complex challenges that come up in a frontline support service, making lasting changes to how we deliver life-changing outcomes
Data led - using data to guide our decision making, tracking performance and the impact of the changes we make
Entrepreneurial - excited to own an integral part of our service, constantly driven to get things done and lead from the front
Results driven - constantly tracking KPIs and OKRs for your team and those they manage
Passionate about our service - a deep desire to revolutionise services for those left behind, excited by the opportunity to empower our people and build a working mode that scales impact
About Beam
We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.
We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Application process
We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.
30-minute video call with our Talent Manager
Timed practical test, giving you a better sense of the role
People and management scenarios
3 final interviews with people at Beam
Applications for the role are considered on a rolling basis and there is no fixed start date.
Good luck!
Feeling excited?
Start your journey to a more impactful career today. We're excited to hear from you.
