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Join the inclusive revolution in insurance with Marshmallow and lead the charge as a Claims Operations Manager
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
Nomad Friendly?
Expires
Expires at anytime
Organisation summary: Marshmallow is an innovative insurance company on a mission to create fairer prices and inclusive services for individuals relocating to the UK. By focusing on the underserved, we're redefining industry norms and providing essential solutions to those most in need of support. As part of our growth, we offer a dynamic and compassionate work environment where your efforts have a direct impact on people's lives.
- Role Summary:
- Manage the daily operations of a diverse team of Claims Executives.
- Develop and contribute to the overall claims operations strategy.
- Work closely with engineers, product managers, designers, and underwriters.
- Shape and streamline processes to set the team up for success.
- Role Requirements:
- Strategic thinker with attention to detail.
- Experience in managing a varied team, including junior staff and Team Leads/Managers.
- Knowledgeable in the motor claims insurance industry.
- Experienced with customer-facing processes and understanding of customer expectations.
- Application Process Details:
- Initial call with a Talent Acquisition team member (30 minutes).
- Skill-based/technical interview with a presentation task (60 minutes).
- Culture fit interview to ensure alignment with company values (60 minutes).
Marshmallow offers a supportive work culture and a wealth of benefits including hybrid working, a competitive bonus scheme, and a flexible benefits budget. Enjoy taking a sabbatical, working from anywhere, supporting your mental wellbeing, and engaging in development opportunities. Additional perks include private healthcare, a medical cash plan, tech options, generous holiday leave, pension, cycle to work scheme, and regular social events.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role We're looking for a Claims Operations Manager to be responsible for managing the day-to-day operations of a growing team of executives, whilst also helping us establish and contribute to the wider claims operations strategy and processes. This is an opportunity to collaborate with engineers, product managers, designers, underwriters and our operations team to set us up for success.
Job Requirements You have a proven ability to work strategically but are also able to get deep into the detail. You have previous experience in managing people with a range of experience level (from junior people to Team Leads / Managers). You have knowledge, experience and insights from the motor claims insurance space. You have exposure to customer-facing / frontline processes and an awareness of customer expectations (including TCF and vulnerable customer care).
Benefits Hybrid working, Competitive bonus scheme, Flexible benefits budget, Sabbatical Leave, Work From Anywhere, Mental wellbeing support, Learning and development, Private health care, Medical cash plan, Tech scheme, 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!
Application Details We break it up into 3 stages: Initial call with a member of our Talent Acquisition team (30 mins), A skill-based/technical interview (including a presentation task) where you will discuss your previous experience with two members of our Claims team (60 minutes), A culture interview to check that your work style fits our processes and values (60 minutes).
Additional Information To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings.
