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Join a B Corp champion in organic and plant-based foods and contribute to nourishing biodiversity at Ecotone
Overview
Salary
No salary declared 😔
Location
Saint Genis Laval, France
Expires
Expires at anytime
Ecotone stands at the forefront of the organic and plant-based food industry in Europe, dedicated to 'nourishing biodiversity' with its range of esteemed brands such as Bjorg, Bonneterre, and Clipper. As a B Corp certified company, it boasts an impressive global score and is committed to sustainability and fair trade practices. With its diverse family of brands reaching over 80 countries, Ecotone offers an exciting workplace with a strong ethos and an international culture.
- Manage and track orders from EDI customers ensuring high-level customer service
- Coordinate orders for new retail points with the supply chain teams
- Handle correspondence and calls from internal and external stakeholders
- Oversee promotions and events related to customers
- Contribute to the continuous improvement of processes
- Minimum education of Bac to Bac+2 with experience in a similar role preferred
- Organizational, prioritization, and excellent teamwork skills
- Proficiency in Excel; SAP and Esker knowledge advantageous
- Excellent communication skills and a positive outlook
- Alignment with Ecotone's values of Cooperation, Agility, Responsibility & Entrepreneurship
Ecotone is a pioneering and leading European group in organic, plant-based and fair trade food. Our mission is to 'nourish biodiversity' through our strong and committed brands such as Bjorg, Bonneterre, Clipper, Allos, Alter Eco, Danival, Destination, El Granero, Isola Bio, Kallø, Whole Earth, Zonnatura. We are proudly B Corp certified and have achieved the highest global score of large food companies. Our family of brands is distributed in over 80 countries with 7 production sites, 1600 people across Europe, and our headquarters is located in Lyon.
We are currently looking for our Order Manager H/F on a permanent contract for the circuit of specialized organic stores. Reporting to the Customer Service Manager, your missions will consist of: Managing orders from major EDI customers & ensuring their follow-up (privileged customer contact for follow-up and communication of shortages, delivery tracking...), Coordinating orders from new points of sale with the supply chain (transport service, warehouse), Processing incoming emails from internal & external customers (complaints, information requests), Processing incoming calls from our customers, points of sale, Coordinating our customers' promotions and various events impacting our customers, Actively contributing to continuous improvement.
About you: With a Bac to Bac+2 education, you ideally have experience in a similar position. But more than a typical profile, we are looking for qualities such as organization, rigor, priority management and good teamwork skills. Comfortable with computer tools, you are comfortable with Excel, ideally SAP and Esker (but not mandatory). Known for your positive energy, you have excellent interpersonal skills. Finally, a nature lover, you identify with our company values CARE (Cooperation, Agility, Responsibility & Entrepreneurship).
Why join us? For our mission 'nourishing biodiversity': i.e. protecting, growing and cherishing biodiversity by offering organic, vegetarian and diversified food. For our committed brands and our delicious products: present in 1 out of 2 households that contribute to transforming our food system for the better. For our B Corp score: 116.5 points, that's not nothing (and it's even very high!). To join a Great Place to Work company. For career opportunities. For our European and international culture. And for many other reasons: preferential rate on our products, gym and group classes, regular conferences, reimbursement of 70% of your public transport pass, meal vouchers... Let's prioritize soft mobility: our headquarters 'La Ruche' is accessible by public transport (10 min walk from the metro) and by bike! Working hours: 08:30-17:00 (rotating hours exceptionally from 07:30 to 17:30). The more diverse an ecosystem is, the richer and more resilient it is, which is why Ecotone has always been committed to the diversity and inclusion of all talents. #INDECO Let's employ ourselves to change the world!
