Return to jobs
Join a passionate team dedicated to improving children's lives as a Central Community Fundraising & Engagement Assistant at Save the Children UK
Overview
Salary
£24500 - £27200
Location
London, UK - Hybrid
Expires
Expires at anytime
Organisation Summary:
Save the Children UK works tirelessly to provide a better future for children across the globe. As a key player in child advocacy and humanitarian aid, this organization offers the unique opportunity to contribute to life-changing initiatives, ensuring that every child has the chance to thrive, learn, and be protected from harm. At a time when the need for humanitarian assistance is more pressing than ever, joining Save the Children UK means becoming part of a mission-driven team committed to making a significant impact in the lives of millions.
- Role Summary:
- Act as the primary contact for inbound enquiries, offering top-tier support to regional supporters.
- Utilize relationship fundraising techniques to foster excellent supporter experiences and cultivate long-term connections.
- Ensure supporters and staff have the necessary tools and processes for compliant and effective fundraising activities.
- Role Requirements:
- Demonstrated ability to provide exceptional customer service or supporter care.
- Proficient in relationship management and building rapport with various stakeholders.
- Strong project management skills, organization, and independent work capability.
- Keen attention to detail and effective communication skills.
- Availability for occasional duties outside of regular office hours during emergency appeals.
- Alignment with Save the Children's vision, mission, values, and approach.
- Benefits:
- Rewards of contributing to a significant global cause in a dynamic and supportive environment.
- Focus on flexibility, inclusion, health, and wellbeing both in and out of the workplace.
- Comprehensive benefits package that motivates and inspires employees to make a difference every day.
We're looking for a proactive, adaptable and engaging individual with proven experience of delivering excellent customer or supporter care to join our team as a Central Community Fundraising & Engagement Assistant! You'll get to work with our fundraisers and teams across the Fundraising & Marketing Division to help build lasting relationships with our supporters, plus enable the Regional Fundraising & Engagement team to deliver exceptional support to individuals, groups and corporate partners who raise vital funds and awareness for our work.
About Us Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role As Central Community Fundraising & Engagement Assistant, you will be responsible for the delivery of central fundraising and engagement support to regional supporters. You will be the first point of contact for incoming enquiries and will proactively communicate with supporters across the department, using relationship fundraising techniques to provide an excellent supporter experience and build long term relationships. Our successful candidate will also ensure processes and materials are in place to enable staff and supporters to carry out their fundraising in a compliant and effective way.
Job Requirements Proven experience of delivering exceptional fundraiser/customer care Experienced relationship manager, able to quickly build successful relationships with colleagues, supporters and suppliers Excellent project management skills and highly organised Impeccable attention to detail and the ability to work independently without supervision First-class interpersonal, prioritisation and communication skills, both verbal and written The willingness to carry out duties outside office hours in the case of an emergency appeal A commitment to Save the Children's vision, mission, values and approach.
Benefits Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. The opportunity to make a tangible difference in the lives of children globally in a dynamic, supportive, and collaborative work environment. To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
