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Join Marshmallow's mission to revolutionize insurance with fairness and technology as a Process & Continual Improvement Engineer.
Overview
Salary
No salary declared 😔
Location
London, UK - Hybrid
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Expires
Expires at anytime
Organisation summary: Marshmallow is a forward-thinking insurance company that leverages technology to provide fair prices to those who've moved to the UK. As a beacon of innovation and inclusivity, Marshmallow is dedicated to supporting the underrepresented by solving significant problems with cutting-edge solutions and offering a modern, equitable approach to financial services.
- Role Summary:
- Participate in the Operational Excellence Team to enhance operational efficiency.
- Lead workshops for process mapping and document the results.
- Conduct thorough root cause analysis.
- Develop and roll out strategies for continual improvement.
- Monitor and assess the effectiveness of implemented process changes.
- Drive process optimisation projects forward.
- Role Requirements:
- Proven Process Mapping expertise.
- Lean Six Sigma Green Belt accreditation or higher.
- Experience in Insurance or Financial Services is preferred.
- Strong background in process, system, and workflow improvements.
- Excellent analytical and project management skills.
- Effective communication abilities.
- Application Process Details:
- Initial call with Talent Acquisition.
- Skill-based/technical interview.
- Culture fit interview.
- Compliance with background checks as per FCA regulations.
Benefits: Marshmallow promotes a healthy work-life balance with hybrid working, a flexible benefits budget, mental wellbeing support, and personal development allowances. Enjoy private healthcare, medical cash plans, tech schemes, generous holiday time, a pension, and social team activities.
About Marshmallow We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. We use technology to serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
The Role As a Process & Continual Improvement Engineer, you will be part of the Operational Excellence Team. Your main aim is to increase operational efficiency, reduce customer contact, and remove pain points for both customers and agents. You will lead process mapping workshops, document process maps, conduct root cause analysis, develop and implement strategies for improvement, monitor and measure the effectiveness of process improvements, and lead process optimisation projects.
Job Requirements The ideal candidate will have Process Mapping expertise, recognised accreditations (Lean Six Sigma Green Belt or above), and domain knowledge (ideally Insurance or Financial Services), with a strong background in process, system and workflow improvements. You should have strong analytical skills, excellent project management skills, and effective communication skills.
Benefits We offer hybrid working, a flexible benefits budget, mental wellbeing support, personal budgets for books and training courses, private health care, a medical cash plan, and a tech scheme. You will also get 25 days holiday (+ bank holidays), a pension, a cycle to work scheme, and monthly team socials.
Application Details Our process includes an initial call with a member of our Talent Acquisition team, a skill-based/technical interview, and a culture interview. We also need to do some background checks on all new hires to meet our regulatory obligations as an FCA-authorised financial services company.
Additional Information We are committed to hiring without judgement, prejudice or bias. We encourage everyone to apply for our open roles. We are working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.
