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Join Humaans, the leader in workplace infrastructure, escalating the speed, cleanliness, and controlled operation in the rapidly evolving AI sector.
Overview
Salary
No salary declared 😔
Location
London, UK
Expires
Expires at anytime
Humaans is revolutionising the workplace through software development for ambitious, fast-evolving companies. Our flagship product, Athena, connects HR, IT, Finance, and Operations, orchestrating workflows into an intelligent, streamlined system. From tech start-ups to high-growth international corporations, our clients trust in us for operational leverage. The role we offer allows you to manage a portfolio of strategic customers, encompassing all aspects from onboarding to renewals, requiring deep-dive analysis to customise our AI capabilities to maximise end-user problem-solving. This role also requires use of AI tools for multiple functions including data analysis, ensuring continuous improvement and value.
Role Requirements:
- 4+ years experience in Customer Success, Account Management or similar role.
- Deeply customer-focused, driven by delivering measurable results.
- Product- and AI-oriented — must have a keen understanding of software functions and translating technical capability into business value, ideally with experience using AI to meaningfully change work systems.
Application Process Details:
- Benefits include competitive compensation, generous leave policies, share options with extended exercise window, leisure and health schemes, as well as a learning and development budget.
About us Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries. What started as a system of record has evolved into a broader platform for operating people globally. With Athena, our agentic AI layer, Humaans moves beyond data management into intelligent orchestration, connecting workflows across HR, IT, Finance, and Operations so organisations can act faster and with greater confidence, redefining how work gets done. We work with ambitious teams across Europe and the US, from AI-native companies like Lovable, Poolside, Fyxer AI, and Tandem Health, to established, high-growth organisations scaling internationally and through acquisition, including Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. These teams don’t buy software for features, they buy leverage. The ability to run faster, cleaner, and with more control as complexity compounds. To date, we’ve raised $20m in venture funding from some of the most respected founders, operators, and funds in technology.
The role You'll manage a portfolio of our strategic customers. This isn't traditional CS; you'll be at the frontier of AI adoption in HR tech. Own the end-to-end customer relationship for strategic accounts, from onboarding through renewal and expansion. Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy our solutions. Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates. Use AI tools to draft QBR materials, summarise call transcripts, flag account risk signals, and build repeatable assets faster. Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value.
Job requirements 4+ years of experience in Customer Success, Account Management, or a related customer-facing role, ideally in B2B SaaS. Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value. Genuinely product-centric — you understand how software works, you're curious about what's under the hood, and you can translate technical capability into business value. AI-experienced — Has meaningfully changed how they work using AI, and can walk us through what they built, what broke, and what the outcome was.
Benefits Market-leading compensation. 25 days paid time off each year plus public holidays. Share Options with 5-year exercise window so you don’t feel pressure to exercise if you leave. Free Thursday lunches at HQ, quarterly team events, and company offsites. Top tier private coverage for health, vision and dental care. A new MacBook and tools you need to do your best work. Enhanced parental leave with up to 16 weeks for primary and 4 weeks for secondary. Learning & development budget.
