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Join Forest, London's fastest-growing sustainable ebike operator, as a Support & Community Champion and be a part of the green revolution
Overview
Salary
No salary declared 😔
Location
London - Moorgate, UK - Fully Remote
Expires
Expires at anytime
Organisation summary
At Forest, we are London's preeminent shared ebike operator making sustainability accessible and affordable. Our innovative approach uses advertising revenue to offer users 30 free minutes per ride. Working with us offers a golden opportunity to be part of a fast-growing company on a mission to create greener cities.
Role Summary
- Handle high volumes of customer queries via various channels
- Proactively engaging with customers and providing top-notch user experiences
- Act as the voice of Forest to new and existing customers
- Conduct necessary background tasks like identifying verification and damage reports
Role Requirements
- 1-2 years of experience and excellent communication skills, both written and verbal
- Tech-savvy, with high emotional intelligence
- Ability to work independently and as part of a team
- Experience in a B2C customer service role is a bonus but not essential
Application Process Details
- Expression of interest through an application
- Assessment of the applications considering set criteria
We're Forest, London's most sustainable shared ebike operator. Our mission is to help cities move greener by bridging the gap between affordability and sustainability. We use advertising revenue to offer our users up to 30 free minutes per ride, and we're growing fast.
The role: As our Support & Community Champion, you'll be the eyes and ears of Forest, handling a high volume of customer queries via phone, email, or live chat. We're looking for someone who is a great communicator, proactive, and cares passionately about delivering top-notch experiences to our users. Your key responsibilities include being the voice of Forest to new and existing customers, proactively reaching out to customers, responding with empathy to customer problems, and completing background tasks such as identifying verifications and damage reports.
Job requirements: You should have 1-2 years of experience, excellent communication skills, both written and verbal, and be tech-savvy. Emotional intelligence and the ability to work independently as well as part of a team are crucial. Experience in a B2C customer service role and working closely with other teams is a bonus but not essential.
Benefits: You'll get free Forest bike rides if you're based in London, 25 days holiday plus bank holidays, private medical insurance, a health cash plan, an annual personal development budget, your birthday off, enhanced parental leave, and regular socials.
Equal opportunities: Forest is an equal opportunities employer. We invest in diversity, assure equality, and promote expression. We do not accept any form of harassment, bias, or discrimination towards applicants and employees.
If you're ready to join a friendly and dynamic team and help create a greener future, don't hesitate to apply! We can't wait to hear from you!
