Supporter Journey Executive

The Woodland Trust is the UK's leading woodland conservation charity dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

The Role: You will support the implementation and roll-out of our new CRM system and ensure supporter journey requirements are mapped and embedded. You will collaborate across departments to deliver tailored supporter journeys and communications. Additionally, you will assist in designing, mapping, and improving supporter experiences. You will also be responsible for reporting and analyzing data and insights to segment audiences and personalize supporter interactions. Developing campaign and journey documentation, monitoring performance, identifying improvements, and reporting to stakeholders on supporter journeys are also key aspects of this role. This role is a 9 Month Fixed Term Contract and includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

Job Requirements: We are looking for candidates who have worked in marketing, supporter engagement, or customer experience roles. Experience with CRM systems and an understanding of their role in managing supporter relationships is essential. Desired knowledge includes supporter engagement and retention strategies, journey mapping tools, and/or marketing automation platforms. Strong communication skills with the ability to collaborate across projects with multiple stakeholders and experience interpreting data and applying insights are also required. Strong organisational and prioritisation skills with the ability to handle a busy workload with competing priorities are necessary.

Benefits: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. Benefits include Enhanced Employer Pension, Life Assurance, Flexible & Hybrid Working Options, Generous Annual Leave - 25 days + bank holidays (pro rata for part time), Buy and Sell Annual Leave, Enhanced Parental Pay, and an Employee Assistance Programme.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.