Fertility Advisor

About Hertility Health

Hertility Health is changing the conversation around fertility and putting women’s health at the forefront of technology and culture. We believe in hard work and good people–and we know that if you have them both – you can help us make the world a better place.

We are an innovative female healthtech company on a mission to give women the ability to understand and manage their health from menstruation to menopause. Hertility is the only Government (CQC) approved provider of at-home hormone health, fertility and reproductive health testing as well as telemedicine and clinical treatments, providing expert professional care from start to finish. 

We are seeking an experienced fertility nurse (RN) or Midwife to join our team and play an integral role in our growing company. As a Fertility Advisor you will provide advice and support for patients throughout their fertility journeys including, telephone and video follow ups.

Role Description

• Be the first point of contact (phone) for clients who meet our telephone follow up criteria such as, abnormal results or requiring further bookings.
• Conduct video consultations with customers to review their lab reports, provide next steps and referrals. 
• Provides reassurance and clear next steps to patients who have received potentially distressing results
• Provides administrative support to book patients in for scans, virtual consultations or in clinic visits
• Keeps accurate records of client interactions in line with professional practice standards. 
• Follows Hertility care pathways and protocols
• You will work in collaboration with a diverse medical team including, nutritionists, nurses, fertility specialists (MDs) and operations and research teams. 
• This role will include admin in our scanning inbox.  You will respond to all booking emails, scheduling scans and quality check scan reports.
• In addition to managing the inbox, you will conduct video phones calls for our hormone and fertility call customers. 

Requirements

You’ll be a good fit if: 

• Registration with the NMC (registration with both the NMC and the INMO would be a bonus!)
• You are able to act confidently within scope of practice and escalate when needed
• You have significant experience working in fertility or women’ health
• You have excellent time management and prioritisation skills
• Have a calm and confident demeanour even when delivering potentially distressing news
• Able to work in a fast paced environment with lots of change
• Excellent customer service skills
• A passion for fertility and women’s health

Benefits

We are a dynamic team revolutionising women’s health. As a Fertility Advisor, you will get a competitive salary of between £30,000 and £35,000 FTE with equity options as well as:

• 33 day paid holiday allowance including public holidays, with additional paid leave between Christmas and New Year 
• Fully remote working environment.
• Flexible working hours - we trust that our team can manage their time and will get the job done
• 5% pension scheme matched by 4% employee contribution
• Mental health support from an in-house counsellor
• Free access to Hertility Health products and services, including free of charge hormone and fertility tests and discount codes for employee friends and family
• Opportunities for further learning and development

Professional Support

• Paid CPD time and events with our educational fund
• Career progression: Be an integral part of building a telemedicine offering.  Opportunity to gain skills in operations, telemedicine clinical protocols and work with the support of senior clinicians. 
• Revalidation support

Equality & Diversity:

Hertility Health is an equal opportunity employer that is committed to diversity and inclusion both within the workplace and throughout our application process. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Expected Timelines:

The estimated closing date for this application is Friday 15 November 2024. However, we always receive a huge volume of wonderful, talented people so may close applications prior to this date if we are inundated. We recommend you apply as soon as you can. We expect to do phone interviews from week commencing 18 November, and will look to continue the rest of the recruitment process as quickly as possible.