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Join Lodgify as a Technical Customer Support Specialist and elevate your career with a fully remote, tech-driven role in an international environment
Overview
Salary No salary declared 😔
Location LATAM
Nomad Friendly? 
Expires Expires at anytime
Organisation summary
At Lodgify, we are revolutionizing the vacation rental industry with our innovative software, empowering property owners to grow their businesses. As part of an international team that values diversity and forward-thinking, you'll have the unique opportunity to work fully remote from Latin America or the Caribbean, joining a company that's committed to providing exceptional service and cutting-edge solutions.
Role Summary
- Become a Lodgify software expert to deliver top-notch technical support.
- Assist customers with integrating Lodgify with major reservation platforms like Airbnb.
- Proactively troubleshoot and resolve complex technical issues.
- Offer guidance through email, tickets, or chat, ensuring high customer satisfaction.
- Build and maintain strong client relationships via various support channels.
- Gather customer feedback and work with relevant teams for follow-up.
Role Requirements
- Previous experience in technical customer support or related roles.
- Fluency in English with excellent verbal and written communication skills.
- Patience, keen attention to detail, and strong analytical skills.
- Independent worker capable of prioritizing in a dynamic environment.
- Familiarity with CRM and support tools like Zendesk, Intercom, or Freshdesk.
- Positive attitude, responsible, and an eagerness to learn new technology.
- Availability to work on weekends.
What's in it for you?
- Remote work freedom with a competitive salary in EUR/USD.
- Expense coverage for computers and gadgets necessary for your role.
- An exciting culture within an international team from over 60 different nationalities.
- Company-sponsored travel for yearly team-building events.
- A referral program to enhance your earning potential.
- Multiple opportunities for growth and professional development.
- Engage in fun virtual team activities to break the remote work routine.
⭐ About the role
At Lodgify, we are hiring a Technical Customer Support Specialist to join our team fully remote from any location in Latin America or the Caribbean!
We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!
⭐ How will you make an impact?
Provide guidance to users on different connection types. Proactively troubleshoot more complex technical issues with clients, related to our platform integrations. Take appropriate action and guide customers to resolve their issues. Respond to requests for assistance via email, tickets, or chats. Deliver excellent customer service, ensuring high satisfaction. Maintain strong client relationships through phone, chat, email, and screen-sharing support. Report customer feedback and issues to relevant teams and follow up as needed.⭐ What makes you a great fit:
Experience in technical customer support ora similar role. Strong verbal and written communication skills in English. Patience, attention to detail, and strong logical thinking. Ability to work independently and manage multiple priorities in a fast-paced environment. Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk. Positive attitude and a strong sense of responsibility. Eagerness to learn about technology. Availability to work in weekends.What's in it for you?
🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 60 different nationalities.
🎉 Travel to our yearly team-building events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
