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Join a mission-driven team at Multiverse to revolutionize workforce development and advance your career in Technical Account Management
Overview
Salary No salary declared 😔
Location London, UK
Nomad Friendly? 
Expires Expires at anytime
Multiverse is a trailblazing company dedicated to reshaping the future of work and learning by offering transformative apprenticeship programs. Partnering with over 1,500 top-tier companies, we have successfully trained more than 16,000 professionals in essential tech and data skills. Our collaborative global team is passionate about creating equitable economic opportunities and developing talent for the modern digital landscape.
- Provide vital support to Customer Success Managers (CSMs) and lead client Quarterly Business Review preparation.
- Initiate and drive projects that optimize CSM operations and positively impact Net Revenue Retention (NRR).
- Offer mentorship to team members, enhancing their skills and maintaining high standards for issue resolution.
- Work collaboratively with CSMs to align objectives and streamline processes for amplified impact.
- Engage in cross-functional efforts to deliver solutions that reduce risks, free up CSM time, and minimize account churn.
- Experience in project management within a tech, SaaS, or customer success environment.
- Proficiency in developing scalable solutions and participating in cross-functional projects.
- Skills in mentoring and fostering professional growth within teams.
- Analytical mindset with a focus on data-driven decision-making to boost customer satisfaction and efficiency.
- Excellent communication skills and the ability to collaborate effectively across the organization.
- A customer-centric approach, resilience, and a commitment to excellence.
We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.
The Opportunity
As Multiverse advances as a SaaS-ready organization committed to customer success, we are seeking an adaptable, ingenious individual to join our Technical Account Management (TAM) team. This role is essential for resolving client-raised issues effectively, unlocking valuable CSM time, and contributing to proactive account health improvements. You will play a crucial role in maintaining account stability and enhancing customer satisfaction by working closely with CSMs to execute solutions, providing hands-on support, and stepping in to cover CSM responsibilities when needed. This position is ideal for someone who demonstrates a strong capability for problem-solving, coachability in adopting best practices, and character that embodies resilience and an owner’s mentality, ensuring dependable support for the team and clients.
Specifically, you will:
Step in to support CSM responsibilities as needed, leading client QBR prep and managing workstreams to maintain account stability.
Lead projects that streamline CSM operations, helping improve process efficiency and drive NRR impact.
Proactively coach and mentor less experienced team members on issue resolution, fostering skill development and upholding high standards.
Collaborate with CSMs to align goals and amplify CSM impact through efficient processes and proactive solutions.
Participate in cross-functional collaboration, coordinating stakeholders to deliver solutions that de-risk deals, unlock CSM time, and mitigate account churn.
Demonstrate resilience and a commitment to excellence in a high-stakes environment.
About you:
Significant experience in project management or a similar role within a tech-focused, fast-paced environment, ideally in a SaaS or customer success setting.
Proven ability to support developing and implementing scalable solutions to address complex, recurring problems.
Capable of participating in cross-functional initiatives and supporting significant projects that influence company-wide objectives.
Skills in mentoring team members, encouraging an environment of continuous professional development and operational excellence.
Analytical abilities, capable of supporting data-driven decision-making processes that enhance customer satisfaction and operational efficiency.
Strong interpersonal and communication skills, effectively managing relationships and collaborating within the team and across the organisation.
A customer-focused mindset, initiative, resilience, and a dedication to excellence.
How we hire
Benefits
Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year
Team fun - weekly socials, company wide events and office snacks!
Our commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
