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Join Lodgify's Diverse Team as a Customer Support Specialist and Shape the Future of Vacation Rentals
Overview
Salary No salary declared 😔
Location Barcelona (on site)
Nomad Friendly? 
Expires Expires at anytime
Organisation Summary: Lodgify, a fast-growing and innovative vacation rental software company that has recently secured $30M in funding, is expanding its international team of 350+ members representing over 60 nationalities in Barcelona. The company's mission is to empower property owners and managers with a comprehensive platform for managing and marketing their businesses online, encapsulating a dynamic and inclusive culture with a variety of backgrounds and skills.
- Role Summary:
- Become a product expert on Lodgify's platform.
- Assist customers in setting up their accommodation websites.
- Help customers grow their vacation rental businesses.
- Provide prompt support via phone, email, or chat.
- Resolve issues to ensure customer satisfaction.
- Troubleshoot technical issues and report any software bugs.
- Role Requirements:
- Previous experience in technical customer support or similar roles.
- Fluency in English with strong verbal and written communication skills.
- A logical approach to problem-solving with great troubleshooting abilities.
- Ability to work independently and prioritize in a fast-paced environment.
- Experience with CRM and customer support tools (e.g., Zendesk, Intercom, Freshdesk).
- Background in travel or hospitality is a bonus.
Why you'll love working at Lodgify:
- Work-from-home flexibility.
- 25 days of paid vacation and reduced hours in August.
- Comprehensive health insurance and other financial benefits.
- Home-office setup allowance and free Spanish classes.
- Opportunity to join diverse events and recreational activities.
To apply, ensure your CV and application are in English and highlight your relevant experience and skills!
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ About the Role
We’re looking for a Customer Support Specialist to join the Lodgify team!
As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.
⭐ How Will You Make an Impact?
Provide top-tier support via phone, email, or chat. Ensure customer satisfaction by resolving issues promptly. Troubleshoot and solve general technical issues related to the Lodgify platform. Report customer feedback and issues to relevant teams and follow up as needed. Identify and document any software bugs or issues for continuous improvement.⭐ What Makes You a Great Fit?
Experience in technical customer support or a similar role. Strong communication skills in English, both verbal and written. Patience, attention to detail, and a logical approach to problem-solving. Excellent troubleshooting skills with the ability to diagnose technical issues. Ability to work independently while managing multiple priorities in a fast-paced environment. A positive attitude and a strong sense of responsibility. Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk. Experience in the travel or hospitality industry is a plus!Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?*
🏠 The freedom to work from home any day that works for you.
🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
🚇 Flexible Remuneration options for your transportation needs.
🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
🇪🇸 Free Spanish classes.
🤑 Boost your earning potential with our referral program that offers paid compensation.
🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
🎯 Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
