Guest Relations & Operations Hero

The Slow Cyclist

In 2009, our Founder Oli Broom jumped on his bicycle and spent the next 412 days cycling alone to Australia. He is the original Slow Cyclist. For the past decade we have been leading exceptional small group cycling and walking adventures for the culturally curious in Africa, Europe and its fringes.

FT How to Spend It called us 'a cult adventure outfit' and Conde Nast Traveller has just named us in their list of one of the '50 travel specialists to know right now.'

Opportunity

We are seeking an experienced and efficient communicator to join our Guest Services & Operations team to play a crucial role in our growing business. The role is full-time and permanent.

Our guests experience the very best hospitality when they travel with us. Your job is to ensure the communication from HQ is just as good. Practically, this means ensuring our guests have all the information they need, when they need it, and being able to deliver it with charm. The ideal candidate will have a minimum of 3 years' experience in a similar role.

Where?

Our 13-person team works out of a beautifully refurbished 17th-century barn that's 10 minutes north of Oxford by train. However, 2-3 days a week can be spent working remotely. 

Responsibilities

• Following and helping to develop our processes for communication with guests between sale and trip return, to ensure guests experience the very best customer service
• Responding promptly to all guest enquiries.
• Gathering all information required from guests before trips
• Creating and sending Information Packs to guests before their holiday
• Using our custom-built Salesforce CRM to manage all trips, guest bookings, information and communication
• Building and maintaining relationships with partners in destination countries
• Working with Destination Managers to continually improve the guest experience
• Booking all destination services via local partners or directly

Skills, Experience & Requirements for the Role

• A belief that the way we travel must change; that the future of travel is local, thoughtful and sensitive to its impact
• A dedication to excellence; and a commitment to continual improvement in yourself and those you work with
• An ability to communicate efficiently and with charm
• An ability to build strong relationships with a range of stakeholders from different cultures and backgrounds
• An ability to learn quickly and multi-task effectively
• Excellent organisational and time-management skills 
• A strong work ethic and commitment to delivering high-quality output
• Proficiency in a range of cloud-based software, including Google Sheets / Docs; ideally Salesforce too 
• Previous experience in the travel industry is beneficial, but not required

The Slow Cyclist Ethos

Slow travel is about savouring the journey, the people, the sights, smells and sounds along the way. It encourages deeper connections, friendship and lifelong memories. It is local, thoughtful and sensitive to its impact. It is an antidote to mindless mass tourism. A bicycle journey with The Slow Cyclist is a wonderful way to travel slowly. With an open mind, an open heart and a little juice in the legs, it can provide the ultimate slow exploration of new lands, their food, history, landscapes and people. But although it’s our focus, we don’t just want to run great trips. In fact, we spend much of our time thinking about how we can run great trips, while benefiting people and planet. Our values guide us to this end.